Henry T. Hardy III
Saint Louis,Missouri
Summary
Personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Proven skill in establishing rapport with clients and maintaining customer satisfaction. A solid team player with a positive attitude, relentlessly motivated to contribute to company success.
Overview
19
19
years of professional experience
Work History
Metropolitan St. Louis Sewer District
St. Louis, MO
06.2024 - Current
- Process payroll, including semi – monthly or bi – weekly payroll
- Manage employee benefits, including 401(k)s, insurance, and other benefits
- Ensure compliance with employment laws, including state, federal, and local wage and hour laws
- Record employee status changes, such as contract terminations
- Understand and stay up to date on tax regulations, including calculating and withholding taxes
- Respond to employee inquiries about payroll software
Inventory Clerk
Helicopter Inc.
Sauget, Illinois
03.2024 - 06.2024
- Catalog and stock products to manage inventory
- Identify and call out discrepancies between physical counts and computer records
- Managing orders to facilitate sales or production
- Classifying and counting items
- Performing Data Entry
Inbound Technician
Wipro
St. Louis, Missouri
07.2023 - 01.2024
- Company Overview: (Resource Logistics)
- Completes / Assists in the receipt of inventory
- Completes / Assists in the processing and unpacking of inventory
- Records inventory as received in computer system daily
- Stocking and organizing of all inventory received on computer inventory system and shelving
- Maintains all facility work areas and tools used in role as Inbound Technician
- (Resource Logistics)
Material Specialist
8th Avenue Food & Provision
St. Louis, Missouri
05.2022 - 06.2023
- Manages the shipment and receipt of all products, materials, and supplies
- Collaborates and communicates with logistics, customer service representatives, service providers, and others involved in the shipment and receipt of products
- Tracks, traces, and updates the status of incoming and outgoing shipments
- Operates standard warehouse equipment such as, but not limited to, pallet jacks, carts, and forklifts
- Maintains a clean, neat, and member-ready area
- Promptly unloads trucks and deliveries, along with sorting and stocking receivables
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately
- Engages with vendors and drivers with a positive attitude
- Provides additional backup support for shipping and receiving departments
- Performs pulling, packing, and loading
Data Entry/Account Administrative Representative
NARA
St. Louis, Missouri
01.2018 - 08.2020
- Company Overview: (Cherokee Nations)
- Retrieve batched requests containing 50 or more USCIS reference requests
- Sign-out batches in the appropriate logbook, recording name, date, and time the batch was taken for processing
- Audit folders and unserviceable references requests upon batch completion
- Sign in completed batches in the appropriate logbook, recording time of completion
- Confidential record keeping
- Locate containers or folders on the shelving
- (Cherokee Nations)
Outbound Distribution Analyst
SKF- Temp
St. Louis, Missouri
01.2016 - 12.2017
- Company Overview: (KForce Staffing)
- Provide oversight and or light supervision to hourly employees who carry out functions in the outbound pallet build area
- Use warehouse management software such as exacta to review exceptions, analyze or troubleshoot system issues, and correct or report known issues to superuser for correction
- Direct operators in physical build of outbound pallets, provide operator training as needed, and layout and process flow improvement ideas for outbound area
- Direct truck drivers to appropriate dock and ensure paperwork was correct for trailer and direct customer pick up
- (KForce Staffing)
Sales Consultant
Charter Communications
Town & Country, Missouri
01.2014 - 12.2016
- Handle inbound calls in an attempt to set customers up with cable, internet, and or phone services
- Ensure customer installation dates for new services are within a 7-business day cycle
- Advise current and potential new customers of all available deals and promotions to ensure they are receiving best value, as well as increasing company profits
Customer Representative
US Bank
St. Louis, Missouri
06.2012 - 01.2014
- Process basic deposits and withdrawals for commercial and residential customers
- Process payments made to the bank for home, credit card, and auto loan
- Target current and potential customers to set up new or additional bank accounts, as well as apply for credit card and other forms of credit loans in an attempt to create additional revenue for company profits
Payroll Analyst
Ceridian
Creve Coeur, Missouri
06.2010 - 05.2013
- Handle incoming and place outbound calls to process client payrolls
- (Weekly, Bi- weekly, etc.)
- Ensure all payroll information is submitted accurately and timely to ensure payrolls are processed
- Manage personal client accounts to ensure payrolls are being submitted timely and accurately
- Handled incoming calls as a payroll support analyst for clients who processed their own payrolls in an effort to familiarize them with their payroll processing to ensure accurate submission
Customer Service Representative
Keefe Commissary Network
Overland, Missouri
12.2007 - 06.2010
- Handle incoming calls to place and check on commissary orders submitted to company
- Managed incoming calls to place deposits into inmate commissary accounts for in facility store usage and or restitution payments
- Tracked orders ensuring destination reached
- Review mail in letters from inmates and family members in an effort to correct any situations that may be wrong with a particular account
- Ensure all calls are handled in a timely and courteous manner in an effort to uphold the company policy
Physician Contact Advocate (Licensed Pharmacy Technician)
Express Scripts Inc.-Temp
Maryland Heights, Missouri
11.2005 - 10.2007
- Place outbound calls to physicians’ offices in a professional manner
- Request prescription refills to prevent interruption in patient therapy
- Maintain accurate and complete documentation and system records of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns
- Maintain patient profiles in accordance with company policies
- Ensure timely delivery of medication through mail order pharmacy
Education
Electrical Engineering - Electrical Engineering Major
Tennessee State University
Nashville, Tennessee01.2005
Math, Science, and Applied Technology Program Graduate -
Martin Luther King Jr. Senior High
Detroit, Michigan01.2004
Skills
- Efficient and Detail-Oriented
- Organizational Skills
- Attention to Detail
- Supervisory Experience
- Sales
- Math Proficiency
- Salesforce
- Knowledge of Payroll & Tax Law
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- Superb Communication Skills
- Microsoft Office
- Billing
Timeline
Metropolitan St. Louis Sewer District
06.2024 - Current
Inventory Clerk
Helicopter Inc.
03.2024 - 06.2024
Inbound Technician
Wipro
07.2023 - 01.2024
Material Specialist
8th Avenue Food & Provision
05.2022 - 06.2023
Data Entry/Account Administrative Representative
NARA
01.2018 - 08.2020
Outbound Distribution Analyst
SKF- Temp
01.2016 - 12.2017
Sales Consultant
Charter Communications
01.2014 - 12.2016
Customer Representative
US Bank
06.2012 - 01.2014
Payroll Analyst
Ceridian
06.2010 - 05.2013
Customer Service Representative
Keefe Commissary Network
12.2007 - 06.2010
Physician Contact Advocate (Licensed Pharmacy Technician)
Express Scripts Inc.-Temp
11.2005 - 10.2007
Electrical Engineering - Electrical Engineering Major
Tennessee State University
Math, Science, and Applied Technology Program Graduate -
Martin Luther King Jr. Senior High
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