Rose Joseph
North Miami,FL
Summary
Enthusiastic individual with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote future business opportunities. Possess strong communication, critical thinking, and problem-solving skills to effectively address concerns and problem prevention. Have made significant impact in previous roles through successful engagement initiatives. Demonstrated ability to work under pressure, make quick decisions in challenging situations, and maintain high standards of integrity and professionalism. Seeking a role in which integrity and commitment to safety, will provide community enrichment and continuous public safety.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Wholefoods Market
Miami , FL
06.2019 - Current
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by helping customers locate items they were looking for.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Complied with all health and safety regulations while performing job duties.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Recommended, selected, located, and obtained products to meet customer needs.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Retail Sales Consultant
OfficeMax
Miami, FL
08.2018 - 05.2019
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Performed daily opening and closing procedures, including counting cash drawers and checking all equipment for proper functioning.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Tracked competitor pricing information in order to remain competitive in local market.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Organized promotional events to increase awareness of products and services offered by the store.
- Conducted periodic inventory audits to ensure accuracy of records.
- Developed visual merchandising strategies to attract more customers into the store.
- Identified demand for service offerings through needs assessments.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Camp Counselor
Tabernacle Seventh-day Adventist Church
Miami , FL
05.2013 - 08.2015
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Assisted in developing weekly lesson plans for various age groups.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Conducted pre-camp orientation sessions for new campers and parents.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Tracked attendance, checking off present individuals.
- Provided first aid and responded to emergencies, maintaining camper safety as the top priority.
Education
Associate of Arts - Nursing
Miami Dade College
Miami, FL05-2019
Some College (No Degree) - License Practical Nurse (LPN)
Lindsey Hopkins Technical College
Miami, FLSkills
- Customer Service
- Customer Complaint Resolution
- Guest Services
- Telephone management
- Bilingual (English and Haitian Creole)
Timeline
Customer Service Cashier
Wholefoods Market
06.2019 - Current
Retail Sales Consultant
OfficeMax
08.2018 - 05.2019
Camp Counselor
Tabernacle Seventh-day Adventist Church
05.2013 - 08.2015
Associate of Arts - Nursing
Miami Dade College
Some College (No Degree) - License Practical Nurse (LPN)
Lindsey Hopkins Technical College