Rose Main
Loudoun Pediatrics Associates
Sterling,VA
1
Certification
18
years of professional experience
Experienced Office Management and Administration Professional with expertise in optimizing productivity, efficiency, and service quality across various healthcare environments. Highly dependable, ethical, and reliable support specialist and leader with strong organizational, technical, and business acumen. Skilled in working collaboratively with cross-functional teams to ensure operational excellence and exceptional patient service.
Work History
Office Coordinator
1 Year 3 Months- Coordinate daily office operations to ensure efficient workflow and high-quality patient care.
- Manage patient scheduling, check-in/check-out procedures, and communication with families.
- Assist with insurance verification, referrals, authorizations, and electronic medical records management.
- Support physicians and clinical staff with administrative coordination and office organization.
- Maintain compliance with HIPAA and office policies while ensuring excellent customer service.
- Handle multi-line phone systems, patient inquiries, and problem resolution in a fast-paced medical environment.
- Assist with onboarding and training of new staff members.
- Developed training materials to onboard new staff, enhancing operational knowledge and efficiency.
- Facilitated communication between healthcare providers and patients, improving service delivery.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Office Manager
7 Years 6 Months- Communicated effectively with staff members, physicians, and patients using strong interpersonal and active listening skills.
- Provided scheduling coordination for patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures while ensuring OSHA and HIPAA compliance.
- Created and managed electronic patient records, including data entry, insurance processing, billing, and accounts receivable.
- Developed policies and procedures for effective practice management.
- Implemented onboarding and training for new employees.
- Managed 20 employees from diverse backgrounds within a large 7-physician practice.
- Established workflow processes, monitored productivity, and implemented performance improvements.
- Coached new hires on company processes and employee performance expectations.
- Increased brand awareness through social media, print, and email marketing campaigns.
- Planned and executed internal and external marketing events.
Office Manager
9 Years 3 Months- Maintained computer and physical filing systems.
- Oversaw office inventory, ordering, requisitions, stocking, and shipment receiving.
- Optimized organizational systems for payment collections, accounts payable/receivable, deposits, and recordkeeping.
- Established workflow processes and monitored daily productivity to improve overall office performance.
- Compared vendor pricing and negotiated cost savings.
- Developed standard operating procedures for administrative staff.
- Coached and trained new hires on company processes and expectations.
Education
High School Diploma
Skills
Team Building
Decision-Making
Flexible and Adaptable
Active Listening
Planning and Coordination
Self-Motivated
Microsoft Office
First Aid/CPR
Multitasking Abilities
Excellent Communication
HIPAA Compliance
Medical Scheduling
Insurance Verification
Electronic Medical Records (EMR)
Certification
CCMA – Certified Clinical Medical Assistant
Timeline
Office Coordinator
Loudoun Pediatrics Associates
03.2025 - CurrentRead More
Office Manager
Loudoun Physical Therapy
09.2017 - 03.2025Read More
Office Manager
Berman Cosmetic Surgery and Skin Care Center
03.2008 - 06.2017Read More
West Potomac High School
High School Diploma
Read More