Rose Marcucilli
Eastchester,NY
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Customer Service Manager Administrative Assistant
Pocantico Resources Incorporated
Tarrytown, NY
10.2014 - Current
- Analyzed customer feedback to identify service improvement opportunities and driving strategic changes.
- Managed daily operations of the customer support team, ensuring adherence to company policies and standards.
- Streamlined customer feedback processes, ensuring timely responses and resolution of inquiries.
- Established standard operating procedures for consistent service quality across all channels.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
Administrative Assistant
Dr Pocari
Mount Vernon, NY
09.1993 - 09.2013
- Scheduled appointments and managed calendars for multiple staff members efficiently.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on a daily basis.
Education
Associate of Science - Marketing Management
Tobe Coburn
New York, NY01-1990
No Degree -
Westchester Community College
Valhalla, NY01-1991
Skills
- Customer service
- Professional communication
- Invoice processing & data entry
- Administrative support
- Travel arrangements
- Calendar and file management
- Computer proficiency
- Purchase orders organization
- Office technology support
- Resourceful & works independently
- Dedicated team player
- Deadline oriented & problem solver
- Inventory management
- Switchboard
Certification
Passed the Sr. Administrative Assistant Civil Service Exam.
Fingerprinted
Timeline
Customer Service Manager Administrative Assistant
Pocantico Resources Incorporated
10.2014 - Current
Administrative Assistant
Dr Pocari
09.1993 - 09.2013
No Degree -
Westchester Community College
Associate of Science - Marketing Management
Tobe Coburn