Rose Matthys
The Boxxx Office
Reedsburg
1
Language
1
Certification
8
years of professional experience
Compassionate healthcare professional with a strong background in patient care and support. Committed to maintaining high standards of comfort and safety while effectively executing medical procedures. Demonstrates adaptability and teamwork in dynamic environments, enhancing patient communication and care delivery.
Work History
Bar Manager
5 Years 11 Months- Managed daily operations, ensuring optimal service quality and customer satisfaction.
- Trained and mentored staff, fostering a high-performance team environment.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Stocked and organized alcoholic beverages to ensure efficient service. well-stocked and organized to meet expected demands.
Verizon Wireless Sales Representative
6 Months- Enhanced customer experience through personalized service and product recommendations.
- Implemented promotional strategies to increase foot traffic and drive store sales.
- Analyzed customer feedback to refine sales approaches and enhance service delivery.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Managed inventory levels, ensuring availability of top-selling devices and accessories.
Bartender
10 Months- Prepared and served a diverse range of craft beers and cocktails to enhance customer experience.
- Managed inventory levels, ensuring availability of popular items while minimizing waste.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Developed seasonal drink menus that aligned with brewery offerings, increasing customer engagement.
- Handled cash transactions accurately, balancing cash register at shift end for financial integrity.
DSP (Direct Support Professional)
6 Months- I am to make sure my client is ensuring client safety through regular monitoring. The clients are encouraged to maintain independence. Staff delivered medication to clients following safety protocols to the clients and had everything in the secured kitchen items to prevent access by clients. We are here to motivate clients to recognize their progress that they are making progress and will empower clients to look forward to future independence.
- Supported individuals with daily living activities, enhancing independence and quality of life.
- Developed personalized care plans to address unique needs and preferences of clients.
- Facilitated communication between clients, families, and healthcare professionals to ensure coordinated care.
- Implemented behavior management techniques to promote positive interactions and reduce challenging behaviors.
Red Cross Certified Lifeguard
4 Months- Monitored customer activities to ensure safety compliance
- Implemented safety rules to maintain a secure environment
- Observed water conditions continuously to ensure safety
- Monitored pool activities to ensure guest safety and compliance with regulations.
- Provided first aid and CPR as required, responding swiftly to emergencies.
- Conducted regular safety drills and training sessions for lifeguard staff.
- Collaborated with management to improve emergency response procedures.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Participated in ongoing professional development opportunities to enhance lifeguard skills and knowledge, ensuring up-to-date certifications and expertise in lifesaving techniques.
Support Specialist
6 Months- Provided technical support for software applications, ensuring timely resolution of user inquiries.
- Analyzed customer feedback to enhance service delivery and improve overall satisfaction.
RCA
4 Months- Facilitated resident engagement through organized programs and activities.
- Provided conflict resolution support, fostering a harmonious living environment.
- Monitored resident wellbeing, addressing concerns promptly and effectively.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Education
High school diploma
Skills
Customer service
Customer engagement
Customer satisfaction
Team leadership
Teamwork and collaboration
Time management
Problem-solving skills
Analytical thinking
Vital signs monitoring
HIPAA compliance
Certification
- First Aid and CPR May 2018 to Present
- Fire Safety May 2018 to Present
- Certified Medical Administrative Assistant (CMAA) May 2018 to Present
- CPR Certification
- Driver's License
- First Aid Certification
- Lifeguard Training
- AED Certification
- Bartender License February 2024 to February 2026 Just renewed
Languages
English - Expert
Timeline
Verizon Wireless Sales Representative
Victa - Verizon Wireless Premium Retailer
11.2024 - 05.2025Read More
DSP (Direct Support Professional)
Vistacare
06.2022 - 12.2022Read More
Bartender
Al Ringling Brewery
04.2022 - 02.2023Read More
Red Cross Certified Lifeguard
Wilderness Hotel and Resort Inc
03.2021 - 07.2021Read More
Bar Manager
The Boxxx Office
08.2020 - 07.2026Read More
Support Specialist
Lifekeepers
01.2020 - 07.2020Read More
RCA
Our House Senior Living
04.2018 - 08.2018Read More
Madison Area Technical College
High school diploma
Read More