Rose McFadden
Auburn,WA
Summary
Stay-at-home mom eager to bring unique skill set to the workforce. Seeking a role in which strong organizational, communication, and leadership skills can be utilized. With a proven track record of successfully managing a household, I am passionate about contributing to a helpful experience.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Stay-at-home Parent
Self-employed
Auburn, Washington
03.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
Bartender Trainer/ Server Trainer
Classic Eats
Burien, WA
04.2018 - 03.2020
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Maintained current menu and knowledge to provide accurate information and help customers make selections.
- Cleaned bar top, cups and drink making supplies regularly, preventing contamination and maintaining organization.
- Checked with guest to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders well reviewing menu options.
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared banquet room for next function by resetting room according to supervisors specifications.
- Requested identification to verify patrons are of legal drinking age.
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
Bartender Trainer/ Server Trainer
Stanford's Restaurant and Bar
Tukwila, WA
07.2006 - 04.2018
- Attended two new customers quickly to inquire about drinks, offer specials knowledge and build positive connections for meal satisfaction.
- Cleaned bar top, cups and drink making supplies regularly, preventing contamination and maintaining organization.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Discussed menu items and dietary concerns, noted special request and suggested appetizers or other additional items to meet upsell goals.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained table settings by removing courses, replacing utensils and refilling beverages courteously and promptly.
- Discussed alternative selections with chef for gifts with food allergies or gluten-free requests.
- Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests.
- Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders.
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
Education
High School Diploma -
Evergreen High School
Seattle, WA 09.2002 - 06.2006
Skills
- Time management
- Multitasking
- Problem-solving
- Budgeting
- Communication
- Organization
- Quick learner
- Customer service professional
- Drink mixing/mixologist
- Cleaning and sanitization
- Food and beverage knowledge
- Washington state food handlers permit
- MAST Class 12 liquor license
- Bartend for private and personal occasions
- Knowledge in Dinerware system
- Knowledge in POS system
- Works well under pressure
- Pair food and wine
- Monitor alcohol service
- Networking
- Train and assess progress
References
- Sophia Monge, Asst. Director of Elementary Teaching and Learning for Bethel School District 509.643.2671, known 15 years
- Gina Sijera, entrepreneur/business owner 206.940.6440, known 20 years
- Lisa Talbert, certified mixologist/shift lead 206.353.9537, known 16 years
Timeline
Stay-at-home Parent
Self-employed
03.2020 - Current
Bartender Trainer/ Server Trainer
Classic Eats
04.2018 - 03.2020
Bartender Trainer/ Server Trainer
Stanford's Restaurant and Bar
07.2006 - 04.2018
High School Diploma -
Evergreen High School
09.2002 - 06.2006