Running
Rose McIntosh
Independent Salesforce Consultant
San Francisco,CA
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Are you looking to boost your user adoption, automate manual processes, or cleanup those hard to reach spots in Salesforce? I would love to speak with you about how I can help. Let me introduce myself. My name is Rose, and I've been working in Salesforce for the past 3 years, wearing multiple hats such as Business Analyst, Project Manager, and Administrator. I love ensuring that you get the most out of Salesforce, weather that means eradicating manual tasks, creating rich reports and dashboards, or training users with guides and how-tos. Schedule time with me and let me be your Salesforce go-to!
Overview
3
3
Years of Salesforce Experience
10
10
Years of Project Management Experience
Certification
Certified Salesforce Administrator, Credential ID: 21370312
Education
Bachelor of Arts - Music Performance
Seattle Pacific University
Seattle, WA 09.2005 - 06.2009
Skills
Project Management
Project planning and development
Documentation development
Training solutions development
Process evaluation and enhancement
Implementing security measures
Systems administration
Interests
Hiking
Cooking
Photography
Work History
Senior Salesforce Administrator
Slake Consulting
San Francisco, CA
01.2023 - Current
- Lead project teams through design, testing, and deployment process.
- Plan, design, and schedule phases for large projects.
- Lead 3rd party systems integrations into Salesforce.
Agile Scrum Master/Salesforce Business Analyst
Meta
San Francisco, CA
05.2022 - 12.2022
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Acted as go-to resource for 6 person engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Collaborated with Global Security departments on 10 different applications to respond to questions and concerns regarding project details.
Systems Enablement Manager
Verto Education
Phoenix, AZ
08.2021 - 05.2022
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Recorded and edited videos to facilitate remote learning for over 100 end users.
- Implemented diverse instructional methods, optimizing trainee engagement.
Certified Salesforce Administrator/Business Operations Assistant
It1 Solutions
Phoenix, AZ
11.2020 - 08.2021
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Partnered with vendors and consultants to implement Service Cloud.
- Supported 50 Salesforce users with troubleshooting, user management, and platform configuration.
Certified Salesforce Administrator/Office Manager
Tempered
Seattle, WA
10.2019 - 09.2020
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Managed special projects, such as implementation of employee wellness program and weekly team events for team of 50.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Configured Salesforce to meet needs and goals determined by Sales Operations and Marketing.
Department Manager
Experience Momentum
Seattle, WA
03.2019 - 10.2019
- Administered end-to-end duties, including outlining strategic departmental targets, ensuring highest level of quality while cultivating comfortable and productive working environment to attain assigned goals.
- Facilitated other responsibilities; monthly team meetings, marketing, and developed social media presence.
- Increased client referrals between nutrition, fitness, physical and massage therapy departments.
Massage Therapist
Momentum
Seattle, WA
01.2019 - 10.2019
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Maintained over 50 client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Program Coordinator
Cascade Youth Symphony
Seattle, WA.
01.2013 - 01.2019
- Provided wholesome and stimulating environment for over 150 talented and gifted young musicians, with emphasis on creating atmosphere that encouraged, challenged and developed fullest potential in art of performance
- Introduced innovative programming and teaching as well as delivered exceptional coaching to increase level of experience and expertise in staff.
Musician
Self Employed
Seattle, WA.
01.2009 - 01.2019
- Selected appropriate pieces to meet performance needs and showcase skills.
- Conducted ensemble at rehearsals and during both live and recorded performances.
- Positioned members within ensemble to obtain balance among instrumental sections.
- Provided musical background for live performances such as ballets, operas, musical theatre and cabarets.
Field Representative/Massage Therapist
Dreamclinic
Seattle, WA
01.2015 - 01.2018
- Oversaw wide range of duties, including managing team of 35 mobile massage therapists while onboarding, scheduling, and supervising with keen focus on attaining business assigned objectives
- Facilitated therapeutic massage to clients at spa and workplaces in compliance with standardized policies
- Improved marketing materials as well as tested new applications for workplace technology to increase proficiencies
- Demonstrated ability to achieve desired results by enhancing effectiveness of onboarding process.