Overview
Work History
Education
Skills
Timeline
Generic

Rose Mikhail

Jacksonville,FL

Overview

25
25
years of professional experience

Work History

Pharmacy Technician

Publix
10.2022 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Pharmacist

Owner Of Private Pharmacy
05.1999 - 09.2022
  • Improved patient outcomes by providing comprehensive medication therapy management and counseling.
  • Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
  • Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
  • Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
  • Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
  • Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
  • Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Evaluated drug therapy to drive appropriate medicine use.
  • Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Conducted blood pressure screenings to reduce heart attack, stroke and death.
  • Interviewed, hired and trained staff, enabling business to serve more patients.
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.

Education

Pharmacy Equivalence Exam

Foreign Pharmacy Graduate Exam
National Association Boards Of Pharmacy
10.2023

Bachelor of Science - Pharmaceutical Sciences

Pharmacy College
Cairo, Egypt
05.1999

Skills

  • Medication Dispensing
  • Insurance Verification
  • Order Verification
  • Drug Inventory Control
  • Answering Customer Questions
  • Patient Education and Counseling
  • Updating Medication Histories
  • OTC Recommendations
  • First Aid Knowledge
  • Prescription Interpretation
  • Conflict Resolution
  • Order Processing
  • Data Entry

Timeline

Pharmacy Technician

Publix
10.2022 - Current

Pharmacist

Owner Of Private Pharmacy
05.1999 - 09.2022

Pharmacy Equivalence Exam

Foreign Pharmacy Graduate Exam

Bachelor of Science - Pharmaceutical Sciences

Pharmacy College

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Rose Mikhail