Rose Munoz Perez
West Palm Beach,FL
Summary
Dedicated barista and caregiver with strong customer service, active listening, and attention to detail skills. Proven ability to manage high-pressure situations and resolve customer concerns effectively. Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
1
1
year of professional experience
Work History
Barista
Dunkin' Donuts
West palm Beach, FL
08.2025 - Current
- Operated espresso machines and brewing equipment efficiently.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Caregiver
At Home Quality Care
riverview, FL
12.2024 - 07.2025
- Assisted clients with daily living activities and personal care needs.
- Administered medication according to prescribed schedules and guidelines.
- Provided companionship and emotional support
- Maintained a clean and safe living environment for clients.
- Documented client progress and communicated changes to family members.
- Assisted with meal preparation, ensuring nutritional needs were met.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Cashier Team Lead
Walmart
riverview, FL
09.2024 - 12.2024
- Managed cash drawer balancing to maintain accurate financial records daily.
- Coordinated scheduling for cashier staff to meet peak service demands effectively.
- Provided feedback to management on team performance and potential improvements in processes.
- Performed daily opening and closing procedures for the register area.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Education
Marketing / Public Relations -
Palm Beach Atlantic University
West Palm Beach, FL05-2028
High School Diploma -
Riverview High School
Riverview, FL05-2025
Skills
- Customer service
- Project management
- Digital marketing
- Social media strategy
- Public relations
- Team leadership
- Team collaboration
- Exceptional customer service
- Excellent memory
- Cleanliness
- Active listener
- Hospitality and accommodation
- Retail management
- Multitasking and organization
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
sign language
Native/ Bilingual
Timeline
Barista
Dunkin' Donuts
08.2025 - Current
Caregiver
At Home Quality Care
12.2024 - 07.2025
Cashier Team Lead
Walmart
09.2024 - 12.2024
Marketing / Public Relations -
Palm Beach Atlantic University
High School Diploma -
Riverview High School