Rose Pensyl
Brunswick,Georgia
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Middleby. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in both critical thinking and data entry, adept at leading teams and training staff to achieve excellence in customer service.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Middleby
06.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Housekeeping Supervisor
Hospice of the Golden Isles
01.2006 - 02.2010
- Maintained accurate inventory records of cleaning supplies, ordering additional stock as needed while staying within budget constraints.
- Assisted in maintaining departmental compliance with local health regulations through proper sanitation practices and routine audits.
- Conducted thorough inspections of all areas, addressing any issues promptly to maintain a clean and safe environment for guests and employees.
- Established strong working relationships with vendors, negotiating contracts for better product pricing and delivery schedules.
Education
Paralegal Studies
Coastal Plains
Brunswick, GABrunswick High School
Brunswick, GA03.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Payment processing
- Scheduling
- Follow-up skills
- Appointment scheduling
- Order processing
- Team development
- Administrative support
- Staff training
- De-escalation techniques
- Live chat support
- Clerical support
- Dispute resolution
- Order fulfillment
Timeline
Customer Service Representative
Middleby
06.2020 - Current
Lead Housekeeping Supervisor
Hospice of the Golden Isles
01.2006 - 02.2010
Paralegal Studies
Coastal Plains
Brunswick High School
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