Rose Richmond
Burlington,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Employment Specialist
Cape Fear Vocational Services
05.2023 - Current
- Devised and implemented individualized employment plans to support client goals.
- Conducted employer and community organization outreach to promote employment services.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Updated client records to reflect personal information, qualifications and career aspirations.
Bus Driver
ACTA
10.2021 - 05.2023
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained NC driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Customer Service Representative
Amazon
09.2016 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Applied Science - Marketing
Alamance Community College
Graham, NC03.1989
Skills
- Coordinate Recruitment Strategies
- Complaint Handling
- Benefits Administration
- Service Delivery
- Regulatory Requirements
- In-Person and Telephone Interviewing
- Microsoft Office
- Resume Building
Timeline
Employment Specialist
Cape Fear Vocational Services
05.2023 - Current
Bus Driver
ACTA
10.2021 - 05.2023
Customer Service Representative
Amazon
09.2016 - 12.2020
Associate of Applied Science - Marketing
Alamance Community College
Similar Profiles
Laura JanaLaura Jana
Supported Employment Specialist at Cape Fear Life Enhancement ServicesSupported Employment Specialist at Cape Fear Life Enhancement Services
Megan SwansonMegan Swanson
Emergency Room Registered Nurse at Cape Fear Valley Medical CenterEmergency Room Registered Nurse at Cape Fear Valley Medical Center
Isabel SantibanezIsabel Santibanez
Nursing Assistant at Cape Fear Valley HospitalNursing Assistant at Cape Fear Valley Hospital