Rose Roberson
Atlanta ,GA
Summary
Dependable customer service and safety professional with experience assisting visitors, managing building access, documenting incidents, and communicating clearly in fast-paced environments. Skilled at greeting people professionally, handling sensitive situations calmly, maintaining accurate records, and coordinating daily activities. Seeking to apply strong organizational and service skills in a healthcare front desk role.
Overview
7
7
years of professional experience
Work History
Professional Driver
Various Employers
Atlanta, Ga
01.2020 - Current
- Delivered courteous, dependable service while working with people from diverse backgrounds.
- Coordinated schedules, routes, and arrival times to provide timely service.
- Communicated clearly with clients about pickups, delays, and schedule changes.
- Maintained accurate trip and service information.
- Protected client privacy and handled personal information discreetly.
- Demonstrated excellent punctuality, organization, and independent judgment.
- Kept a clean, safe, and welcoming environment for passengers.
Senior Security Officer
T & T Security
Atlanta, Ga
10.2023 - 10.2025
- Greeted staff, visitors, and vendors and provided directions and assistance.
- Managed building access while maintaining professionalism and confidentiality.
- Answered questions and communicated concerns promptly to appropriate personnel.
- Maintained accurate daily logs, incident reports, and visitor records.
- Responded calmly to urgent situations and helped resolve conflicts professionally.
- Monitored entrances and supported a safe, organized environment.
- Balanced several responsibilities while remaining attentive to visitor needs.
Education
High School Diploma -
Josephinum HS
Chicago, IL05-2004
Electrical Engineering
University of Memphis
Memphis, TNSkills
- Patient and Visitor Reception
- Appointment Scheduling
- Telephone and Message Handling
- Customer Service
- Data Entry and Recordkeeping
- Insurance Verification Support
- Confidentiality and HIPAA Awareness
- Check-In and Check-Out Support
- Conflict De-escalation
- Microsoft Office
- Time Management
- Clear Verbal Communication
- Multitasking
- Dependability and Punctuality
"Willing to learn healthcare scheduling systems and HIPAA procedures"
Timeline
Senior Security Officer
T & T Security
10.2023 - 10.2025
Professional Driver
Various Employers
01.2020 - Current
High School Diploma -
Josephinum HS
Electrical Engineering
University of Memphis