Rose Rotti
Clinton,MA
Summary
Dedicated professional with extensive experience in restaurant management. Expertise in customer service, team leadership and operational efficiency in a fast paced environment. Strong skills in hiring, training and developing associates to meet department needs. Food quality and safety a top priority. I have a good understanding of financial reports, scheduling, productivity, inventory, and ordering.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
99 Restaurant & Pub
Westford, MA
09.2021 - 05.2026
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Trained and mentored staff on best practices in food preparation and customer engagement.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
General Manager
Boston Market
Worcester, MA
09.2010 - 09.2021
- Directed operational strategies to enhance customer satisfaction and streamline service delivery.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Mentored staff in best practices for food safety and quality control standards.
- Analyzed sales data to inform menu adjustments and promotional strategies, driving revenue growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Education
High School Diploma -
Ayer High School
Ayer, MA06.1981
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Sales growth
Certification
Serve safe certified
CPR and choke safe certified
Allergen Awareness certified
Timeline
Assistant Manager
99 Restaurant & Pub
09.2021 - 05.2026
General Manager
Boston Market
09.2010 - 09.2021
High School Diploma -
Ayer High School