Rose Tessler
Yorkville,IL
Summary
Dynamic hospitality professional skilled in task prioritization and guest relations. Proven ability to create welcoming environments and enhance dining experiences through effective communication and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
Lombard, IL
04.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu offerings and service standards.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen team to ensure accurate order fulfillment and guest satisfaction.
- Handled customer inquiries and resolved complaints to enhance dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using POS system, ensuring smooth transaction flow.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Host
Olive Garden
Lombard, IL
04.2023 - Current
- Greeted and seated guests promptly, ensuring a welcoming dining experience.
- Coordinated with servers and kitchen staff to streamline guest service flow.
- Trained new hosts on operational procedures and customer service standards.
- Resolved guest inquiries and concerns to enhance overall satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Receptionist/Assistant
Exposed Hair Salon
Lombard, IL
02.2022 - 09.2022
- Managed front desk operations, ensuring a welcoming atmosphere for clients.
- Coordinated appointment scheduling, optimizing daily salon workflow and client satisfaction.
- Assisted in maintaining inventory, tracking product usage and reordering supplies as needed.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported front desk operations, including scheduling appointments and processing payments efficiently.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
Concessions Worker
Sunset Knoll
Lombard, IL
05.2021 - 07.2022
- Operated point-of-sale systems to process customer transactions efficiently.
- Managed inventory to ensure product availability and minimize waste.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices for concessions management.
- Oversaw daily concession stand operations, ensuring compliance with health and safety regulations.
- Developed promotional strategies to increase sales during peak event times.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Education
High School Diploma -
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Team collaboration
- Task prioritization
Timeline
Server
Olive Garden
04.2023 - Current
Host
Olive Garden
04.2023 - Current
Receptionist/Assistant
Exposed Hair Salon
02.2022 - 09.2022
Concessions Worker
Sunset Knoll
05.2021 - 07.2022