Rose Thao

-Reviewing applications, confirming the accuracy of financial statements and personal information, and interviewing applicants. Determine if an individual is eligible for Medicaid and other government health care programs.

-Process claims for services received under Medicaid, ensuring they are accurate and compliant with regulations.

-Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

-Conducted comprehensive audits of pension records, identifying discrepancies and implementing corrective actions to maintain the integrity of participant data.

-Assisted clients with understanding and navigating various forms of retirement plans, including defined contribution and defined benefit programs.

-Managed a caseload of complex pension cases, ensuring timely resolution and compliance with regulatory requirements.

- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.

-Acted as first point of contact and set appointments for prospective clients.

-Assisted in employee onbarding by developing comprehensive training schedules tailored to individual learning needs.

-Provided detailed information about available services and requirements.