Rose Wetzel
Fort Wayne,IN
Summary
Dynamic Assistant Manager with a proven track record at Serv-U-Success, excelling in team leadership and customer service. Spearheaded initiatives that enhanced operational efficiency and boosted customer satisfaction. Skilled in staff training and strategic planning, fostering a collaborative environment that drove sales growth and improved service delivery.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Serv-U-Success
Grandville, MI
10.2011 - Current
- Coordinated daily operations to enhance team efficiency and service quality.
- Developed training materials to support staff onboarding and skill development.
- Monitored inventory levels and streamlined ordering processes for optimal stock management.
- Implemented customer feedback systems to improve service delivery and satisfaction rates.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Led cross-functional teams in executing promotional campaigns, driving increased customer engagement.
- Established performance metrics to evaluate team productivity and service outcomes consistently.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Team Member
Meijer
Fort Wayne
2004 - 2010
- Assisted customers with product inquiries and transactions to enhance shopping experience.
- Maintained cleanliness and organization of sales floor and stock areas.
- Operated cash register efficiently, ensuring accurate processing of customer payments.
- Collaborated with team members to meet daily operational goals and improve service delivery.
- Stocked shelves and replenished inventory, supporting efficient merchandise presentation.
- Adhered to safety protocols while handling products and equipment in-store.
- Participated in training sessions to develop knowledge of store policies and procedures.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
Education
High School Diploma -
Elmhurst High School
Fort Wayne, INSkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Staff management
Goal setting
Workload management
Conflict resolution
Retail operations
Employee scheduling
Recruiting and interviewing
Retail operations management
Sales growth
Project management
Budgeting and finance
Team collaboration
Strategic thinking
Adaptability and flexibility
Workplace safety compliance
Timeline
Assistant Manager
Serv-U-Success
10.2011 - Current
Team Member
Meijer
2004 - 2010
High School Diploma -
Elmhurst High School