Rose Ann Banks
Kansas City,MO, Missouri
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Account Manager
Education Dynamics
2021.09 - 2023.09
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Managed client portfolios of 400K per month.
- Increased product sales by 10% month over month.
- Identified key entry points to enhance market penetration and maximize returns.
- Built and strengthened long-lasting client relationships based on accurate price quotes and exceeding customer-centric terms.
- Coordinated with internal marketing and tech team to facilitate strategies for client growth.
- Developed and implemented strategies to increase client retention.
Client Service Analyst
Education Dynamics
2020.02 - 2021.09
- Escalated requests for service, acting as point of escalation for external and internal parties.
- Acted as lead party for external calls and client visits.
- Monitored daily performance against established metrics.
- Analyzed client disputes and offered solutions to fit client and company expectations.
Team Manager
Education Dynamics
2019.11 - 2020.02
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Evaluated employee performance on daily basis and coached and trained 40 team members, increasing quality of work and employee motivation.
Team Manager
LIQUID EDUCATION
2015.09 - 2019.11
- Managed team of 30+ call center agents. Evaluated employee performance, coached and trained team members, increasing quality of work and employee motivation.
- My key skills include, business improvement, cost control, staff engagement and motivating teams to exceed their performance and production goals.
- Training and Development- I assisted in training department by training new employees and assisting them in transitioning to new business systems.
Customer Solutions Specialist
Liquid Education
2014.02 - 2015.09
- Provided high level of customer service to prospects by aiding them in their job search and gain revenue for the company by building relationships and furthering each prospects potential for furthering their education.
Education
Bachelor of Science - BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX
Online06.2013
Skills
- Proficient in Microsoft Office Suite,
- Regional Accounts
- Issue Resolution
- Revenue Retention
- Payment Collecting
- Selling Advertising
- Staff Management
- Excellent Communication Skills
- Customer Satisfaction
- Overcoming Objections
- Client Rapport-Building
- Goals and Performance
Timeline
Account Manager
Education Dynamics
2021.09 - 2023.09
Client Service Analyst
Education Dynamics
2020.02 - 2021.09
Team Manager
Education Dynamics
2019.11 - 2020.02
Team Manager
LIQUID EDUCATION
2015.09 - 2019.11
Customer Solutions Specialist
Liquid Education
2014.02 - 2015.09
Bachelor of Science - BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX
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