Roseann Elwell
Lindenhurst
Summary
Versatile professional with a background at Sunrise Credit Services Inc., excelling in customer service and active listening. Demonstrated ability to manage high-stress situations and resolve conflicts, enhancing customer loyalty. Skilled in data entry and fostering positive client relations, with a track record of developing effective customer service practices.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sunrise Credit Services Inc.
12.2013 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Preschool Teacher
Just Kids Early Childhood Learning Center
09.2008 - 08.2013
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
Bachelor of Science - Education
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Client relations
- Professional telephone demeanor
Timeline
Customer Service Representative
Sunrise Credit Services Inc.
12.2013 - Current
Preschool Teacher
Just Kids Early Childhood Learning Center
09.2008 - 08.2013
Bachelor of Science - Education
East Stroudsburg University of Pennsylvania
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