Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roseann Heger

Wasilla

Summary

Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bartender/Server

Roadside Inn
04.2010 - 11.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.

Server/Barista

Sheep Creek Lodge
05.2010 - 02.2011
  • Sheep Creek Lodge gave me experience in a 0-100 work environment. Although open year round it is very seasonal with all or nothing business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Besides the usual duties of greeting, seating and serving, I also made specialty coffee drinks.

Bartender/Server

Pioneer Lodge
08.2009 - 10.2009
  • My duties at the Pioneer Lodge were greeting customers, taking and serving orders, and running the register
  • This lodge stayed pretty steady, however, I worked 8am to 5pm alone so my organizational skills were greatly used to ensure side work and such would be finished for my relief
  • I really enjoyed my time at this lodge but sadly the establishment burnt down

Server

Nugget Restaurant
01.2009 - 07.2009
  • This restaurant is a steady-paced reliable home style cafe
  • My duties included light bartending, taking customer orders, serving food and drinks, running the register upon checkout and keeping up on side work and stocking
  • My reason for leaving was a move out of town

Bartender

Sealaska Inn
05.2008 - 08.2008
  • The Sealaska Inn is strictly a bar and this is where I started bartending
  • It is a slow-paced hometown bar but I held the closing position so there were some late nights
  • Again, I worked alone and was trusted to finish all closing duties
  • The Sealaska Inn is a seasonal operation so I am glad to have gained the bartending experience I did in such a short period of time

Server

Mi Fajita
12.2007 - 05.2008
  • My coordination and organizational skills were immensely heightened at Mi Fajita
  • This restaurant is incredibly fast-paced with a very high turn over rate
  • My duties here included taking customer orders and serving food and drinks
  • I gained new knowledge in the organization of Mexican cuisine as well as the experience of a very fast-paced restaurant
  • Mi Fajita is also a seasonal operation and this was my reason for leaving

Education

Completed Coursework Towards General - General

YAKIMA VALLEY COMMUNITY COLLEGE
Willow, AK
01.2005

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Certification

  • TIPS on premise alcohol certification
  • Food Handler Permit

Timeline

Server/Barista

Sheep Creek Lodge
05.2010 - 02.2011

Bartender/Server

Roadside Inn
04.2010 - 11.2024

Bartender/Server

Pioneer Lodge
08.2009 - 10.2009

Server

Nugget Restaurant
01.2009 - 07.2009

Bartender

Sealaska Inn
05.2008 - 08.2008

Server

Mi Fajita
12.2007 - 05.2008

Completed Coursework Towards General - General

YAKIMA VALLEY COMMUNITY COLLEGE

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Roseann Heger