Roseann Hroncich

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
• Examined customer loan applications for loan approvals and denials.
• Maintained friendly and professional customer interactions.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

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• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Performed monthly compliance checks.
• Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
• Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
• Enhanced customer experience by providing exceptional service and addressing concerns promptly.
• Trained employees on proper procedures and strategies to improve productivity.
• Complied with regulatory guidelines and requirements.
• Examined customer loan applications for loan approvals and denials.
• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
• Maintained friendly and professional customer interactions.

• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Strengthened customer relationships through attentive service and prompt resolution of inquiries.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Balanced teller drawers and ATM cash.
• Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
• Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.