Rose Ann McDonald
Dolgeville,NY
Summary
Dedicated professional with experience as a Unit Clerk at The Grand Rehabilitation and Nursing, skilled in HIPAA compliance and adept at optimizing appointment scheduling. Proven ability to enhance patient interactions through strong organizational skills and effective communication, ensuring regulatory adherence and fostering a welcoming environment for visitors.
Overview
2025
2025
years of professional experience
Work History
Unit Clerk
The Grand Rehabilitation and Nursing, Mohawk Valley
Receptionist
The Grand Rehabilitation and Nursing, Utica
04.2022 - 08.2024
- Created welcoming environment for visitors through greeting and assistance.
- Directed incoming calls to appropriate departments for effective inquiry management.
- Optimized scheduling of appointments to enhance time management for staff and patients.
- Ensured regulatory compliance by maintaining accurate patient records.
Education
General Studies
EJ Wilson High School
Spencerport, NYMonroe Community College
Rochester, NYSkills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Chart updating
- Reception management
- Electronic charting
- Supply restocking
- Records scanning
- Strong organization
- Correspondence writing
- Healthcare software
- Replenishing inventory
- Phone reception
- Unit administrative support
- Faxing orders
- Problem-solving
- Customer service
- Clerical support
- Time management
- Data entry
- Computer proficiency
- Administrative support
- Collaboration and teamwork
- Office coordination
- Equipment troubleshooting and maintenance
- Relationship building
Timeline
Receptionist
The Grand Rehabilitation and Nursing, Utica
04.2022 - 08.2024
Unit Clerk
The Grand Rehabilitation and Nursing, Mohawk Valley
General Studies
EJ Wilson High School
Monroe Community College
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