Summary
Overview
Work History
Education
Skills
Timeline
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Roseann Rivera

Rockford,IL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Medical Assistant

Hopkins Family Med & Urgent Care, PLLC
02.2020 - 05.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Sales Associate

Boost Mobile
11.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Pet Counselor

Petland
11.2018 - 11.2019
  • Resolved customer inquiries and issues promptly, fostering strong relationships and repeat business.
  • Collaborated with team members to maintain a clean and safe store environment, promoting positive customer experiences.
  • Assessed the unique behavioral traits of each animal in the store, providing tailored recommendations on suitable training techniques to clients.
  • Educated customers on proper pet nutrition, leading to healthier pets and increased sales of premium food products.
  • Implemented creative marketing strategies to promote store events and special offers, attracting new customers to the business.

Direct Support Professional

Milestone
03.2018 - 12.2018
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Education

Bachelor of Science - Nursing

Rockford University
Rockford, IL
12.2025

No Degree - Medical Assistant

Rockford Career College
07.2019

High School Diploma -

Thomas Jefferson High School
Rockford, IL
05.2013

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Problem-solving skills
  • Cash Handling
  • Documentation
  • Teamwork and Collaboration
  • Time Management
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills

Timeline

Medical Assistant

Hopkins Family Med & Urgent Care, PLLC
02.2020 - 05.2023

Sales Associate

Boost Mobile
11.2019 - 04.2020

Pet Counselor

Petland
11.2018 - 11.2019

Direct Support Professional

Milestone
03.2018 - 12.2018

Bachelor of Science - Nursing

Rockford University

No Degree - Medical Assistant

Rockford Career College

High School Diploma -

Thomas Jefferson High School

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Roseann Rivera