Summary
Work History
Education
Skills
Software
Additional Information
Traveling the World, Reading about History.
Timeline
Generic

Roseann Ruhr

Customer Service
Portland,OR

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Work History

Inside Sales Representative

Nation General Insurance
01.2013 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.



Collections Agent

HSBC Bank
01.2002 - 07.2009
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.

Collections Agent

GE | Formerly JC Penney Credit Card Services
06.1979 - 07.2001
  • Processed payments and applied to customer balances.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

Administrative Assistant

GE|Formerly JC Penney Credit Card Service
06.1979 - 07.2001
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.

Education

No Degree - Business Administration And Management

Portland Community College
Portland, OR

Skills

  • Attention to Detail
  • Exceptional customer service
  • knowledge of Microsoft office
  • Adept multi-tasker
  • Email and Phone Etiquette
  • Data Entry
  • Documentation And Reporting
  • Analytical Thinking
  • Goals and performance

Software

Microsoft office,

Additional Information

In working for National General|GE. I have worked in several positions.

  • Customer Service,
  • Collections
  • Inside Sales Representative
  • Administrative Unit


Traveling the World, Reading about History.

Enjoy learning about different cultures, traditions. Enjoy reading about history in different countries.

Timeline

Inside Sales Representative

Nation General Insurance
01.2013 - Current

Collections Agent

HSBC Bank
01.2002 - 07.2009

Collections Agent

GE | Formerly JC Penney Credit Card Services
06.1979 - 07.2001

Administrative Assistant

GE|Formerly JC Penney Credit Card Service
06.1979 - 07.2001

No Degree - Business Administration And Management

Portland Community College

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Roseann RuhrCustomer Service