Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Roseanna Bisram

Roseanna Bisram

Gainesville,AL

Summary

Professional hospitality expert with proven track record in leading and managing team operations. Known for exceptional interpersonal skills, adaptability, and fostering collaborative environment. Strong emphasis on customer satisfaction, conflict resolution, and operational efficiency. Consistently delivers high-quality service and results in dynamic and fast-paced settings.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
07.2021 - 08.2022
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Described menu items to customers and suggested products based on stated preferences.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Greeted guests with pleasant smile and superior customer service.
  • Collected payments and provided accurate change.

Engineering

Co-Op @ Hale Products
05.2022 - 08.2022
  • Gathered and modeled information for use by project leaders.
  • Used computer programs such as SolidWorks to perform complex engineering operations.
  • Assisted team members with new product implementation and manufacturing process changes.
  • Worked with other engineers to respond to requests for product improvements and quality concerns.
  • Generated clear, detailed and accurate technical documentation for automotive products.
  • Aided engineering team with project efficiency by replacing basic human assignments with task automation.

Student Peer Mentor

University of Florida
06.2022 - 07.2022
  • Directed and participated in recruitment and enrollment activities in STEM summer programs at UF.
  • Designed comfortable tutoring environment conducive to learning.
  • Assisted students in finding useful design methods to enhance their final project.
  • Utilized listening and questioning strategies to diagnose student needs and monitor progress.
  • Utilized positive reinforcement techniques to encourage and motivate students.

Server

Bahama Breeze
10.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Boba Barista

Tyummi
01.2023 - 06.2023
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.

Server Shift Leader/Barista

Uppercrust Bakery
06.2024 - 03.2025
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Education

High School Degree -

West Port High School
05.2022

Bachelor of Arts - Mechanical Engineering

University of Florida
Gainesville, FL

Associate of Arts -

College of Central Florida
05.2022

Skills

  • Team collaboration
  • Strong work ethic
  • Restaurant customer service
  • Proficient in managing high-traffic dining experiences
  • Effective workflow management communicator
  • Strategic prioritization of services
  • Skilled in customer engagement techniques
  • Data analysis
  • Experienced in operating POS systems
  • Organization
  • Shift planning

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Engaging in food photography and sharing culinary creations on social media
  • Growing herbs, vegetables, or fruits in home gardens
  • Getting involved in local advocacy groups to promote positive change in the community
  • Offering time and support to shelters for the homeless, women, and animals

Timeline

Server Shift Leader/Barista

Uppercrust Bakery
06.2024 - 03.2025

Boba Barista

Tyummi
01.2023 - 06.2023

Server

Bahama Breeze
10.2022 - 01.2023

Student Peer Mentor

University of Florida
06.2022 - 07.2022

Engineering

Co-Op @ Hale Products
05.2022 - 08.2022

Barista

Starbucks
07.2021 - 08.2022

High School Degree -

West Port High School

Bachelor of Arts - Mechanical Engineering

University of Florida

Associate of Arts -

College of Central Florida

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