Roseanna Valenzuela
receptionist
Bakersfield,CA
Summary
Dynamic and detail-oriented professional with experience at Kern Pediatrics, excelling in patient scheduling and insurance verification. Proven ability to enhance operational efficiency and customer satisfaction through exceptional organization and communication skills. Adept at maintaining HIPAA compliance while managing electronic health records and fostering a welcoming environment for patients.
Overview
8
8
years of professional experience
Work History
Receptionist
Kern Pediatrics
Bakersfield
01.2022 - Current
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems
- Coordinated communication between patients and medical staff to ensure efficient service delivery
- Trained new reception staff on office procedures and software usage for seamless onboarding
- Assisted in insurance verification and processing, improving billing accuracy and efficiency.
- Coordinated check-in and check-out processes, enhancing patient experience and satisfaction.
- Maintained electronic health records with precision, ensuring compliance with privacy regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
Driver
Kern County Aging & Adult Services
Bakersfield, CA
01.2018 - 01.2022
- Delivered goods efficiently while adhering to safety regulations and traffic laws.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Navigated routes effectively, optimizing delivery schedules for timeliness and efficiency.
- Assisted in training new drivers on best practices and company policies related to transportation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Education
Graduate Certificate - Medical Billing
UEI College
Bakersfield, CA05-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Front desk operations
- Appointment scheduling
- Patient registration
- Insurance verification
- HIPAA compliance
- Payment collection
- EMR / EHR
Timeline
Receptionist
Kern Pediatrics
01.2022 - Current
Driver
Kern County Aging & Adult Services
01.2018 - 01.2022
Graduate Certificate - Medical Billing
UEI College