Rose Anne Rafael
Kahului
Summary
Compassionate Medical Assistant with extensive experience at Minit Medical, skilled in patient care and electronic medical records management. Proven ability to enhance clinic efficiency and patient satisfaction through effective communication and adherence to HIPAA compliance. Fluent in Tagalog, Ilocano, and English, fostering strong relationships with diverse patient populations.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Minit Medical
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Sales Associate
Island Shoppers
01.2018 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Medical Assistant
Hawaii Institute for Pain
03.2021 - 06.2022
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front Desk Receptionist
Pedodontic Associates
12.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Nursing Assistant
Hale Makua
01.2020 - 11.2020
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
Associate of Arts -
University of Hawaii, Maui College
Kahului, HI12-2023
Maui High School
Kahului, HI05-2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Procedure assistance
- Compassionate
- Electronic medical records
- Electronic health records
- Equipment sterilization
- Fluent in tagalog, ilocano, and English
Timeline
Medical Assistant
Minit Medical
06.2023 - Current
Medical Assistant
Hawaii Institute for Pain
03.2021 - 06.2022
Front Desk Receptionist
Pedodontic Associates
12.2020 - 02.2021
Nursing Assistant
Hale Makua
01.2020 - 11.2020
Sales Associate
Island Shoppers
01.2018 - 11.2022
Associate of Arts -
University of Hawaii, Maui College
Maui High School
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