Summary
Overview
Work History
Education
Skills
reference
Timeline
Generic

Rose Christiane Lohoua

Chicago,IL

Summary

Personable ,dedicated and organized Customer Service Representative with various industries experience such as healthcare,food and Beverage ,and hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am currently looking for a position with your enterprise that is within my scope.

Overview

16
16
years of professional experience

Work History

Patient Service Specialist

Weiss Memorial Hospital
Chicago, IL
04.2023 - Current
  • Scheduled appointments for patients and coordinated follow-up visits as needed according to provider availability.
  • Performed administrative duties such as filing paperwork, answering phones and prepared letters and documents for mailing as requested by supervisor, physician stuff or patients.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts,Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Informed patients about payment options, collect payments,Ensure paperwork was completed prior to visit, billing policies, and procedures related to their visit or procedure.

Telephone Operator

kore sae cook county hospital
Chicago, IL
01.2022 - 04.2023
  • Answered incoming calls in a professional, courteous and timely manner.
  • Transferred calls as necessary to appropriate departments or personnel.
  • Handled typing and data entry duties to correct and update electronic telephone directories.
  • Paged employees over PA system to ensure prompt connection with callers.

Customer Service and Call Center Representative

Kore Sae contract with cook county hospital system
Chicago, IL
03.2021 - 01.2022
  • Demonstrated excellent communication skills in resolving consumer complaints, appointment setting
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered , screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.

Night Auditor

Residence by Marriott
Chicago, IL
06.2018 - 11.2021
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews,ran end-of-day computer functions and closed out reports, submitting details to accounting for review
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.

Front Desk Agent

Residence Inn by Marriott
Chicago, IL
08.2016 - 06.2018
  • Greeted customers in a professional and friendly manners
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Scheduled reservations for groups and special events.

Administrative Assistant

Generations at Regency
Niles, IL
03.2013 - 08.2016
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Hostess/Waitress Trainer

Brookdale
Chicago , IL
06.2008 - 01.2013
  • Greeted guests warmly upon arrival, seating them promptly.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.

Education

Trade / Healthcare

Chicago Community Learning Center
Chicago, IL
02-2012

High School Diploma -

Nicholas Senn High School
Chicago, IL
06.2008

Some College (No Degree) - Human Resources Management

Northeasten Illinois University
Chicago, IL

Skills

  • Medical billing and claim
  • Payment Collection
  • POS Systems and Ordering Platforms
  • Office Administration
  • Order and Refund Processing
  • French Fluency
  • 65 wpm Typing Speed
  • Call Center Operations
  • Microsoft words&office,Excel,PowerPoint Expertise
  • Clerical duties
  • Guest Services
  • Night Audit Reports
  • Room inventory
  • Mail and packages

reference

  • Nerissa Johnson CHMG coordinator Supervisor 773-715-4409 nejohnso@weisshospital.com
  • Kenneth Harris Telephone Operator Supervisor 773-956-0298 kmharris@cookcounty.org
  • Latishiona Ware Housekeeping Director 773-491-9619 latishiona.ware@marriott.com
  • Faina Sainvilier CHMG coworker 7733949509 fainasainvilier@yahoo.com

Timeline

Patient Service Specialist

Weiss Memorial Hospital
04.2023 - Current

Telephone Operator

kore sae cook county hospital
01.2022 - 04.2023

Customer Service and Call Center Representative

Kore Sae contract with cook county hospital system
03.2021 - 01.2022

Night Auditor

Residence by Marriott
06.2018 - 11.2021

Front Desk Agent

Residence Inn by Marriott
08.2016 - 06.2018

Administrative Assistant

Generations at Regency
03.2013 - 08.2016

Hostess/Waitress Trainer

Brookdale
06.2008 - 01.2013

Trade / Healthcare

Chicago Community Learning Center

High School Diploma -

Nicholas Senn High School

Some College (No Degree) - Human Resources Management

Northeasten Illinois University

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Rose Christiane Lohoua