Rose Lanie Mendigo
ProCare Home Health & Senior Services
La Mesa,CA
8
years of professional experience
Detail-oriented Medical Records Clerk at ProCare Home Health & Senior Services, skilled in HIPAA compliance and patient information verification. Enhanced document retrieval efficiency through improved filing systems and trained staff on record-keeping best practices. Proven ability to maintain confidentiality while managing sensitive medical records, ensuring accuracy and compliance with regulations.
Work History
Medical Records Clerk
2 Years 8 Months- Maintained accurate and confidential patient medical records in compliance with HIPAA regulations.
- Managed electronic health records (EHR) by updating, verifying, and organizing patient information.
- Processed requests for medical records from patients, providers, and insurance companies.
- Reviewed medical documentation for completeness and accuracy.
Customer Service Representative (Call & Chat)
4 Years- Assisted members with questions regarding health insurance benefits, eligibility, coverage, and claims.
- Resolved customer concerns efficiently while providing professional and empathetic service.
- Verified member eligibility and explained plan benefits, deductibles, copayments, and out-of-pocket costs.
Customer Service Sales Representative
1 Year 3 Months- Educated customers on credit scores, credit reports, and strategies to improve their financial health.
- Recommended credit monitoring, identity protection, and financial service solutions based on customer needs.
- Built and maintained strong customer relationships through consultative sales techniques.
Customer Sales Service Representative
6 Months- Assisted healthcare providers with inquiries regarding member eligibility, benefits, claims status, prior authorizations, referrals, and billing.
- Met or exceeded quality assurance, productivity, and customer satisfaction performance metrics.
- Managed high-volume inbound calls while providing professional, efficient, and compassionate service.
Education
GED - High School
Contact Center NCII - Vocational Education
Computer Technician And Programming - Vocational-Technical Education
Skills
Directed communication
organization
and detail control across daily work.
Maintained accurate data entry and documentation workflows.
Oversaw medical records management with consistent attention to compliance.
Supported sales activity through call
chat
and email channels.
Delivered health insurance customer service with responsive support.
Resolved patient concerns through clear guidance and service follow-up.
Kept records accurate and current for reliable access.
Handled sensitive information efficiently with strong confidentiality standards.
Additional Information
Accomplishment/Awards:
• Top 1 Agent for the month of May 2023 & June 2024
• Top 1 Performer for the month of August 2023 & September 2024
• Top 1 Agent for the month of January 2023 & 2024
Timeline
Medical Records Clerk
ProCare Home Health & Senior Services
02.2024 - CurrentRead More
Customer Service Representative (Call & Chat)
Teleperformance Sucat Parañaque
09.2020 - 09.2024Read More
Customer Service Sales Representative
Alorica
05.2019 - 08.2020Read More
Customer Sales Service Representative
Call Centrix Incorporation
09.2018 - 03.2019Read More
Saint Mary Academy
Computer Technician And Programming from Vocational-Technical Education
Read More
Mary Mount Academy
Contact Center NCII from Vocational Education
Read More
Pedro E Diaz Highschool
GED from High School
Read More