ROSELIA MUNIZ
Las Vegas,Nevada
Summary
Results-driven insurance agent with expertise in policy analysis and client education. Proven ability to build strong relationships and deliver tailored insurance solutions, ensuring client satisfaction and retention.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
Las Vegas, Nevada
08.2021 - 01.2025
- Assisted clients in selecting appropriate insurance coverage and policies.
- Analyzed client needs to provide tailored insurance solutions.
- Educated clients on policy terms, benefits, and claims processes.
- Developed strong relationships with clients to ensure ongoing satisfaction.
- Coordinated policy renewals and reviewed coverage options annually.
- Collaborated with team members to improve service delivery and efficiency.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Beverage Server
JW Marriott
Las Vegas, Nevada
05.2009 - 12.2019
- Operated cash register for drink orders and payments accurately.
- Trained new servers on beverage menu and service standards.
- Maintained cleanliness and organization of bar and serving areas.
- Resolved guest inquiries and complaints with professionalism and care.
- Monitored inventory levels to ensure adequate beverage stock availability.
- Prepared and served hot and alcoholic beverages and soft drinks to guests.
- Assisted bartenders during peak hours by taking orders from customers at the bar counter.
Education
High School Diploma -
MOHAVE HIGH SCHOOL
Las Vegas, NV06-2002
Skills
- Policy analysis
- Client education
- Claims processing
- Coverage customization
- Document preparation
- Relationship management
Certification
- Property and Casualty License
- Life and Health License
Languages
Spanish
Professional
Timeline
Insurance Agent
State Farm
08.2021 - 01.2025
Beverage Server
JW Marriott
05.2009 - 12.2019
High School Diploma -
MOHAVE HIGH SCHOOL