Roseline Destina Gaspard
Miami,FL
Summary
Housekeeping Supervisor offering 25 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. I am strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I am a compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Room Inspector
Newport Beachside Hotel & Resort
04.2000 - 10.2024
- Collaborated with various team members to meet guests' requests.
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
- Upheld high standards of safety compliance by regularly reviewing emergency procedures during training sessions.
- Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
- Communicated effectively with front desk personnel regarding room availability and readiness status updates.
- Trained new employees on proper room inspection procedures and hotel policies, resulting in improved inspection accuracy.
- Performed daily walk-throughs of public areas, identifying potential hazards or cleanliness concerns for prompt resolution.
- Achieved a high level of guest satisfaction by consistently prioritizing the timely resolution of any issues identified during room inspections.
- Demonstrated strong problem-solving skills while handling complex guest issues related to room conditions or expectations.
Education
High School Diploma -
Haiti High School
Skills
- Housekeeping knowledge
- Health and Safety Regulations
- Maintenance knowledge
- Team Supervision
- Staff Training
- Creole and french Fluency
- Intermit Spanish proficiency
- Customer Service
- Workload prioritization
- Department coordination
Accomplishments
- Supervised team of nine staff members.
- Achieved room coordinator through effectively helping with cleanliness and accuracy
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Room Inspector
Newport Beachside Hotel & Resort
04.2000 - 10.2024
High School Diploma -
Haiti High School
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
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