Willshonda Johnson
Haughton,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Room Inspector
Hilton Hotels Corporation
Shreveport, LA
06.2020 - 11.2024
- Collaborated with various team members to meet guests' requests.
- Enhanced overall guest experience through meticulous attention to detail in room inspections.
- Contributed to increased occupancy rates by consistently providing well-maintained rooms for guests.
Housekeeping Inspector Supervisor
Marriot Hotel
Bossier City, LA
12.2023 - 04.2024
- Assisted maintenance teams with minor repairs or replacements when necessary to ensure guest satisfaction.
- Improved overall hotel appearance with diligent attention to detail during inspections.
Security Officer
Hilton Hotels Corporation
Shreveport, LA
08.2019 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Sales Associate
Kohls Department Store
Shreveport, LA
10.2017 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all .
- Managed returns, exchanges and refunds in accordance with store policy.
Package Handler
Fed Ex Ground
Bossier City, LA
09.2015 - 08.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Call Center Representative
Teleperformance
Shreveport, LA
01.2014 - 06.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
GED -
Northwest Louisiana Technical College
Minden, LA10.2012
Skills
- Housekeeping knowledge
- Team Supervision
- Customer Service
- Problem-Solving
- Clear Communication
- Creative Thinking
- Microsoft Office
Timeline
Housekeeping Inspector Supervisor
Marriot Hotel
12.2023 - 04.2024
Room Inspector
Hilton Hotels Corporation
06.2020 - 11.2024
Security Officer
Hilton Hotels Corporation
08.2019 - 04.2020
Sales Associate
Kohls Department Store
10.2017 - 07.2019
Package Handler
Fed Ex Ground
09.2015 - 08.2017
Call Center Representative
Teleperformance
01.2014 - 06.2015
GED -
Northwest Louisiana Technical College