Rosely Martinez
NJ
Summary
Highly skilled Pharmacy Technician with 8 years of experience in fast-paced healthcare settings. Demonstrated ability to manage medication accurately, adhere to healthcare policies, and navigate complex health insurance systems efficiently. Proven track record in improving pharmacy operations and delivering exceptional customer service. Adept at working collaboratively with healthcare teams to ensure optimal patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Guide
Devoted Health
Remote, NJ
07.2023 - Current
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Monitored client's adherence to prescribed medications and discussed any issues with physicians as needed.
- Created detailed documentation of all interactions with clients in accordance with organizational policies and procedures.
- Communicated with external healthcare providers to obtain necessary information related to medication therapy management.
- Adhered to company policies and procedures for handling outbound calls.
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
Lead Pharmacy Technician
Cardinal Health
Passaic, NJ
10.2020 - 07.2023
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Senior Pharmacy Technician
Park Avenue Pharmacy
Paterson, NJ
01.2016 - 10.2020
- Supervised staff of 6 and motivated top performance against pharmacy objectives.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Prepared and processed medical insurance claim forms and records.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Maintained proper storage and security conditions for drugs.
- Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.
Recruiter Assistant
Mambi Staffing
Paterson, NJ
01.2015 - 01.2016
- Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
- Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel.
- Compiled data from personnel records and prepared reports on candidate performance and qualifications.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Facilitated job application processes for qualified candidates.
- Maintained continual communication with recruiters regarding job seekers and recruiting process.
Education
Associate of Arts - Psychology
Passaic County Community College
Paterson, NJ2020
Bachelor of Arts - Applied Psychology
William Paterson University of New Jersey
Wayne, NJSkills
- Billing Adjustments and Refunds
- Healthcare operations
- Customer Service
- Data Entry
- Computer Skills
- Documentation proficiency
- Insurance Verification
- Organization and Multitasking
Languages
English
Spanish
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Licensed in the state of New Jersey.
Timeline
Pharmacy Guide
Devoted Health
07.2023 - Current
Lead Pharmacy Technician
Cardinal Health
10.2020 - 07.2023
Senior Pharmacy Technician
Park Avenue Pharmacy
01.2016 - 10.2020
Recruiter Assistant
Mambi Staffing
01.2015 - 01.2016
Associate of Arts - Psychology
Passaic County Community College
Bachelor of Arts - Applied Psychology
William Paterson University of New Jersey
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Licensed in the state of New Jersey.
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