Roselyn Acosta
Northampton,PA
Summary
Dynamic and results-driven professional with extensive experience at Amazon and UNFI. Proven expertise in dispatch coordination and customer service, effectively managing high-stress situations. Skilled in decision-making and data entry, consistently optimizing workflows and enhancing team performance. Committed to safety and efficiency, ensuring timely order fulfillment and seamless operations.
Overview
13
13
years of professional experience
Work History
Dispatcher
UNFI, United Natural Foods
06.2021 - 04.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Warehouse Lead
Amazon
08.2012 - 02.2017
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
Warehouse Worker
KeHE
05.2018 - 06.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Education
High School Diploma -
William Allen High School
Allentown, PA06.2011
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Time management
- Prioritizing calls
- Problem-solving
- Dispatch coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher
UNFI, United Natural Foods
06.2021 - 04.2025
Warehouse Worker
KeHE
05.2018 - 06.2021
Warehouse Lead
Amazon
08.2012 - 02.2017
High School Diploma -
William Allen High School
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