Roselyn Crowe
Frisco,TX
Summary
Patient Access Representative with extensive experience at US Radiology Specialists, specializing in customer service and regulatory compliance. Proficient in financial modeling and data analysis, driving operational efficiency and maintaining accuracy in patient records. Acknowledged for strong problem-solving skills and dedication to quality assurance in high-pressure settings.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
US Radiology Specialists
10.2023 - Current
- Greets patients and visitors in a courteous and professional manner.
- Processes patient admissions, registrations, transfers, and discharges according to established.
- Verifies insurance coverage for services provided by the facility.
- Collects co-pays and other payments from patients at time of service.
- Assists with scheduling outpatient appointments.
- Responds to patient inquiries regarding billing or financial matters.
- Ensures accuracy of all data entered computer system.
- Scan documents into electronic medical records system.
- Organizes and maintains records by updating and obtaining both personal and financial information from patients.
- Obtains necessary signatures for privacy laws and consent for treatment.
- Registers patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Answers incoming customer calls regarding product inquiries, orders, complaints and general.
Valuation Specialist
Bank of America to CoreLogic Valuation Solutions
01.2016 - 09.2023
- Facilitated communication with customers and clients through telephone, email, and fax to address queries and support order processing.
- Tracked and assigned orders for valuation services, collaborating with internal staff and external appraisers.
- Processed customer service and valuation requests, ensuring timely assignment of orders for select clients.
- Trained new hires while creating appraisal orders and uploading completed documents in various formats.
- Managed daily pipeline operations, maintaining effective communication with AMCs and branches.
- Monitored inspection dates and delivery timelines, resolving conflicts on overdue orders.
Mortgage Loan Processor
LandSafe Appraisals to Bank of America
04.2010 - 01.2016
- Oversee the receipt of a file from Loan Officer through Final Approval.
- Reviewed new loan application requests to ensure that all required forms and documentation have been provided by the borrower.
- Followed up on inspection dates and on time delivery and past due orders while resolving conflicts.
- Evaluated credit worthiness, analyze all areas of the mortgage loan application; including credit, income, assets, collateral, and compliance documents to ensure loan meets company, investor, and regulatory guidelines.
- Reviewed loan packages to ensure compliance with investor guidelines and submit them to Underwriting for approval.
- Followed up, gathered, reviewed, and submitted loan conditions. Worked closely with Loan Officers, borrowers, title companies and third-party vendors.
- Maintained high quality while processing large numbers of personal consumer loan applications.
- Reviewed financial documents submitted by the borrower.
- Conducted all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
Education
High School Diploma -
Wossman
Monroe, LA05-1988
Skills
- Financial modeling and valuation
- Data analysis and Excel proficiency
- Customer service and support
- Team collaboration and problem-solving
- Loan processing and pipeline management
- Regulatory compliance and risk management
- Project management and process improvement
- Quality assurance and attention to detail
Timeline
Patient Access Representative
US Radiology Specialists
10.2023 - Current
Valuation Specialist
Bank of America to CoreLogic Valuation Solutions
01.2016 - 09.2023
Mortgage Loan Processor
LandSafe Appraisals to Bank of America
04.2010 - 01.2016
High School Diploma -
Wossman