Roselyn Gomez
Corona,CA
Summary
Driven Patient Care Coordinator who is knowledgeable in all things Aesthetics. Proficient in addressing patients concerns and customizing a treatment plan tailored to you and your needs. Decisive leader and creative problem solver with many years of healthcare and administrative experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, Spanish speaking and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
AHAVA Medspa
Rancho Cucamonga, California
07.2022 - Current
- Followed up with patients after they left the facility to ensure they were receiving adequate post-care support.
- Collaborated with providers to create a treatment plan tailored to patients needs and concerns.
- Performed administrative duties such as answering phones, scheduling appointments, collecting deposits and answering questions regarding all of our products and services.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided ongoing communication with patients regarding treatment plans and progress.
- Contact new leads via email, text or call.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Educated patients on the pre and post care instructions of the treatment they were scheduled for.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
Front Desk Receptionist
BelleVie Medical Wellness and Aesthetics
Cerritos, California
11.2020 - 07.2022
- Greeted customers warmly and made them feel welcome.
- Roomed patients, made sure demographics were up to date, took before and after photos/videos, applied topical numbing cream to area that will we treated (if needed).
- Assisted with scheduling appointments for clients and visitors.
- Signed patient up for any third party rewards programs that coincides with treatment received.
- Responded to customer inquiries via phone, email, and in person.
- Sent prescriptions to patient’s pharmacy per providers orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Responsible for creating the schedule for front office and back office staff as well as modifying the schedule based on colleagues request off submissions.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Call to confirm appointments.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
Patient Access Representative
White Memorial Medical Center
Los Angeles, California
12.2018 - 11.2020
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Verified insurance coverage for services provided by the facility.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Actively participated in team meetings and training sessions.
- Collected co-pays and other payments from patients at time of service.
- Greeted patients and visitors in a courteous and professional manner.
- Created new patient accounts in EMR system as needed.
- Collaborated with other departments to ensure quality customer service was delivered.
- Managed incoming faxes related to patient registration processes.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Communicated financial obligations to patients and collected fees at time of service.
- Verified demographics and insurance information to register patients in computer system.
Supervisor
Starbucks
Alhambra, California
10.2011 - 12.2018
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Obtained food handlers certification
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Performed daily inventory checks to ensure sufficient stock levels for all products.
- Complied with company policies, objectives and communication goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Implemented quality control measures, significantly reducing error rates.
Education
Certification of Completion - Vocational Nursing
American Career College
Los Angeles, CA06-2012
High School Diploma -
James A Garfield High School
Los Angeles, CA06-2008
Skills
- Inventory Management
- Insurance Verification
- Patient Flow Management
- Database coordination
- Patient Care Coordination
- HIPAA Compliance
- New Hire Training
- Filing and Recordkeeping
- Organizational standards
- Appointment Scheduling
- Payment Collection
- Patient Education
- Medical Terminology
- Patient Registration
- Critical Thinking Skills
- Organizational Skills
- Scheduling
- Attention to Detail
- Bilingual (Spanish)
- Excellent customer service
Timeline
Patient Care Coordinator
AHAVA Medspa
07.2022 - Current
Front Desk Receptionist
BelleVie Medical Wellness and Aesthetics
11.2020 - 07.2022
Patient Access Representative
White Memorial Medical Center
12.2018 - 11.2020
Supervisor
Starbucks
10.2011 - 12.2018
Certification of Completion - Vocational Nursing
American Career College
High School Diploma -
James A Garfield High School