Summary
Overview
Work History
Education
Skills
Timeline
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Rosemarie Amphy

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. . I am eager to return to the caregiving field, utilizing my background in both customer-focused roles and healthcare to deliver compassionate care and make a meaningful difference in the lives of others.

Overview

7
7
years of professional experience

Work History

Warehouse Associate

Central Garden and Pet
01.2024 - 12.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Trained new associates on proper warehouse procedures
  • Utilized forklifts and other equipment to safely transport materials within the warehouse.

E-Commerce Associate

Blain's Farm and Fleet
01.2021 - 12.2023
  • Utilized the Bopus program to pick orders specific to customers and prepare them for direct pick up. Provided customer service and assisted with packaging and shipping.
  • Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
  • Coordinated order fulfillment processes to ensure timely delivery of products to customers.

Sales Associate

Menards
01.2019 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Deitary Aide/Server

Villa St Francis
05.2018 - 08.2019
  • Assisted residents with daily activities, promoting independence and dignity in care.
  • Collaborated with healthcare team to implement personalized care plans for residents.
  • Trained new aides on best practices for resident support and safety protocols.
  • Monitored residents' health status, reporting changes to nursing staff promptly.
  • Developed strong relationships with residents and families, fostering trust and communication.
  • Documented resident progress accurately, ensuring compliance with regulatory standards.
  • Maintained cleanliness and organization of common areas to ensure a safe environment.

Education

Waukesha North High School
Waukesha, WI

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Warehouse safety
  • Order picking and processing
  • Warehouse operations
  • Leadership and team building
  • Equipment operation
  • Patient care
  • Time management
  • Dedicated team player

Timeline

Warehouse Associate

Central Garden and Pet
01.2024 - 12.2024

E-Commerce Associate

Blain's Farm and Fleet
01.2021 - 12.2023

Sales Associate

Menards
01.2019 - 12.2021

Deitary Aide/Server

Villa St Francis
05.2018 - 08.2019

Waukesha North High School

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Rosemarie Amphy