Rosemarie Day
Tempe,AZ
Overview
5
5
years of professional experience
Work History
Customer Service Manager/backup Bookeeper
Safeway
Mesa, AZ
06.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Manager
Pet Planet
Gilbert, AZ
05.2023 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
Kid to kid
Gilbert, AZ
01.2022 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Cashier/Customer Service/Front End Supervisor
Safeway
Gilbert, AZ
01.2021 - 01.2022
- I do interviews and lead a team of people
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Some high school - undefined
Skills
- Customer service and guest services
- Cash handling and cashiering
- Barista and coffee expertise
- Sales and merchandising
- Food service management
- Organizational skills
- Supervisory experience
- Assistant management
Affiliations
- Jobs Daughter International
- May 2011 to March 2015
- I was the leader of my youth group so i am really good at Budgeting, Talking with others, Great social skills, and i Have done lots of volunteer work.
Additional Information
My skills are Customer Service, I am very friendly, I work well with others and I am a hard worker
Timeline
Customer Service Manager/backup Bookeeper
Safeway
06.2024 - Current
Manager
Pet Planet
05.2023 - 06.2024
Supervisor
Kid to kid
01.2022 - 04.2023
Cashier/Customer Service/Front End Supervisor
Safeway
01.2021 - 01.2022