Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Rosemarie Day

Tempe,AZ

Overview

5
5
years of professional experience

Work History

Customer Service Manager/backup Bookeeper

Safeway
Mesa, AZ
06.2024 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Manager

Pet Planet
Gilbert, AZ
05.2023 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Supervisor

Kid to kid
Gilbert, AZ
01.2022 - 04.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Cashier/Customer Service/Front End Supervisor

Safeway
Gilbert, AZ
01.2021 - 01.2022
  • I do interviews and lead a team of people
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Some high school - undefined

Skills

  • Customer service and guest services
  • Cash handling and cashiering
  • Barista and coffee expertise
  • Sales and merchandising
  • Food service management
  • Organizational skills
  • Supervisory experience
  • Assistant management

Affiliations

  • Jobs Daughter International
  • May 2011 to March 2015
  • I was the leader of my youth group so i am really good at Budgeting, Talking with others, Great social skills, and i Have done lots of volunteer work.

Additional Information

My skills are Customer Service, I am very friendly, I work well with others and I am a hard worker

Timeline

Customer Service Manager/backup Bookeeper

Safeway
06.2024 - Current

Manager

Pet Planet
05.2023 - 06.2024

Supervisor

Kid to kid
01.2022 - 04.2023

Cashier/Customer Service/Front End Supervisor

Safeway
01.2021 - 01.2022

Some high school - undefined

Rosemarie Day