Rosemarie Racco
Woodbridge
Summary
Detail-oriented team player with strong organizational skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Background in health and wellness industry. Excels in calendar management, scheduling, data entry and database administration. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Massage Addict
09.2023 - 02.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintaining accurate and detailed patient information and membership attendance
- Monthly membership billing
- Collected, arranged, and input information into database system.
Seasonal Cashier/Beauty Advisor
Sephora
10.2022 - 01.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Administrative Assistant
Empire Beauty
01.2021 - 02.2022
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Front End Cashier
Linen Chest
11.2019 - 11.2020
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Answered questions about store policies and addressed customer concerns.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
Grocery Store Cashier and Grocery Clerk
Natures Emporium
06.2017 - 05.2019
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Set up new sales displays each week.
- Supported promotional plans by updating signage with price changes.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Checked for outdated and overripe grocery items and removed from inventory.
- Retrieved items for customers and verified prices.
Education
No Degree - Naturopathy
Alternative Medicine College of Canada
Associate of Arts - Clinical Psychology
York University
Toronto, ONNo Degree - Yin Yoga Teacher Training Course
Bodsphere
Online07.2024
High School Diploma -
St.Elizabeth's Catholic High School
Toronto, ON06.2016
Skills
- Retail Sales Customer Service
- Payment Processing
- Store Maintenance
- POS Systems Operations
- Appointment Scheduling
- Phone and Email Etiquette
- Service Upselling
Timeline
Receptionist Administrator
Massage Addict
09.2023 - 02.2024
Seasonal Cashier/Beauty Advisor
Sephora
10.2022 - 01.2023
Administrative Assistant
Empire Beauty
01.2021 - 02.2022
Front End Cashier
Linen Chest
11.2019 - 11.2020
Grocery Store Cashier and Grocery Clerk
Natures Emporium
06.2017 - 05.2019
No Degree - Naturopathy
Alternative Medicine College of Canada
Associate of Arts - Clinical Psychology
York University
No Degree - Yin Yoga Teacher Training Course
Bodsphere
High School Diploma -
St.Elizabeth's Catholic High School
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