Rose Marie Soto
Bayonne,NJ
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Saratoga Square Older Adult Center
Brooklyn , NY
09.2024 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Developed and maintained filing systems for confidential documents and records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Established partnerships with other organizations dedicated to providing services for elderly individuals.
- Participated in fundraising activities to secure additional funds for program expansion or other needs of the senior center.
- Planned special events such as holiday celebrations or recreational outings for seniors attending the center.
Homecare Receptionist
RiseBoro
Brooklyn, New York
03.2024 - 09.2024
- Provided administrative support to staff members and Administrators including typing letters, filing documents, scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems such as Sandata database.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing to the coordination department.
- Prepared welcome PPE packages for new hire HHAs.
- Scheduled appointments for clients, HHAs and other visitors.
- Updated daily log book with information about visitors entering the premises.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted clients with filling out forms and applications related to their cases.
- Prepared written materials such as letters or memos related to specific cases.
- Maintained accurate records of client interactions in the agency database system.
- Collaborated with other organizations to locate resources for clients such as housing assistance, meals on wheels etc.
- Participated in community outreach activities to promote awareness of services offered by the organization.
- Provided administrative support to case managers, including filing and organizing documents.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Knowledge of benefits and entitlements, i.e. Medicaid, SS, SNAP, Housing Assistance, etc.
Catering Manager
Chef Michael Anthony Catering
Jersey City, NJ
06.2019 - 03.2024
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Managed inventory levels of food supplies required for upcoming catered events.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Addressed any issues related to health code violations found during inspections by local authorities.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Organized staff scheduling and trained new employees on food safety practices.
Administrative Assistant
Catholic Charities
Hoboken, NJ
02.2014 - 11.2018
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records of daily activities.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Provided administrative support to senior management team.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Executed record filing systems to improve document management and organization.
- Provided administrative support to seniors through case assistant.
- Knowledge of benefits and entitlements, i.e. Medicaid, SS, SNAP, Housing Assistance, etc.
- Assisted Director with coordinating and programming events.
Supervisor
Gap
Manhattan, NY
09.2011 - 12.2013
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Education
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY06-2005
No Degree - Liberal Arts And General Studies
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Inventory Management
- Proficient in Excel, Word, PowerPoint,
- Bilingual English & Spanish
- Sandata and Peer Place Databases
- Administrative Support
- Scheduling
- Multitasking and prioritization
- Document Management
- Customer Service
- Interpersonal Skills
- Adaptability and Flexibility
- Goal Setting
- Time Management
Volunteer work
Volunteered at Far Rockaway Community Center of Catholic Charities doing case assistant, referral and Information. Data entry using PeerPlace. Prepared and assisted in the service of meals and daily routine, ie;. Special scheduled events.
Timeline
Administrative Assistant
Saratoga Square Older Adult Center
09.2024 - Current
Homecare Receptionist
RiseBoro
03.2024 - 09.2024
Catering Manager
Chef Michael Anthony Catering
06.2019 - 03.2024
Administrative Assistant
Catholic Charities
02.2014 - 11.2018
Supervisor
Gap
09.2011 - 12.2013
High School Diploma -
Francis Lewis High School
No Degree - Liberal Arts And General Studies
Queensborough Community College of The City University of New York