Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosemary Becerra

Carson,CA

Summary

Dynamic and results-oriented professional with a proven track record at Old Navy and CycleBar in enhancing customer satisfaction and loyalty through exceptional service and sales expertise. Skilled in problem-solving and teamwork, adept at creating positive first impressions and building lasting relationships. Demonstrates a strong ability to manage time effectively and collaborate with teams to achieve goals.

Overview

2
2
years of professional experience

Work History

Sales Associate

Old Navy
Carson, CA
10.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Front Desk Associate

CycleBar
Manhattan Beach, CA
05.2023 - 11.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build connection.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Developed strong connections with returning guests through attentive service and personalized interactions.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Guest Services Associate

TopGolf
El Segundo, CA
05.2022 - 09.2022
  • Gave information about area attractions and provided directions.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Interacted with customer service team to deliver consistent, exceptional service to all guests.
  • Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Bachelor of Science - Nursing

Grand Canyon University
Phoenix, AZ

Associate of Science - Nursing

El Camino College
Torrance, CA
2025

High School Diploma -

Lawndale High School
Lawndale, CA
06.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Excellent people skills
  • Sales expertise
  • Organization
  • Goal-Driven

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Sales Associate

Old Navy
10.2023 - 12.2023

Front Desk Associate

CycleBar
05.2023 - 11.2023

Guest Services Associate

TopGolf
05.2022 - 09.2022

Bachelor of Science - Nursing

Grand Canyon University

Associate of Science - Nursing

El Camino College

High School Diploma -

Lawndale High School
Rosemary Becerra