Rosemary Castaneda
DALLAS,TX
Summary
Dynamic bartender with a proven track record at Legends Hospitality LLC, excelling in customer service and cocktail innovation. Recognized for strong multitasking abilities and fostering guest loyalty through personalized interactions. Highly reliable in managing bar inventory and training staff, ensuring exceptional experiences in high-volume environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
Trail Master Drive- Dickie's Arena
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Enhanced customer engagement through personalized interactions, fostering repeat business relationships.
- Maintained cleanliness and organization of bar area, promoting a safe working environment.
- Managed bar inventory, ensuring efficient stock levels and minimizing waste.
- Crafted and served customized cocktails, enhancing guest satisfaction and overall experience.
- Completed requisitions to maintain required stock par levels.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Resolved customer complaints swiftly, ensuring positive outcomes and retention of clientele.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Legends Hospitality LLC
07.2021 - Current
- Crafted and served customized cocktails, enhancing guest satisfaction and overall experience.
- Managed bar inventory, ensuring efficient stock levels and minimizing waste.
- Trained junior bartenders on mixology techniques and customer service best practices.
- Implemented new cocktail recipes, driving seasonal menu innovation and creativity.
- Maintained cleanliness and organization of bar area, promoting a safe working environment.
- Enhanced customer engagement through personalized interactions, fostering repeat business relationships.
- Served high customer volumes during special events, nights, and weekends.
Server/ Bartender
Delawarenorth
03.2021 - Current
- Provided exceptional customer service to enhance dining experience and foster guest loyalty.
- Managed order accuracy and timely delivery of food and beverages to ensure customer satisfaction.
- Collaborated with kitchen staff to streamline communication and improve service efficiency during peak hours.
- Trained new servers on menu offerings, service protocols, and best practices for customer engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Methodist Medical Center
03.2005 - 03.2024
- Assisted customers with inquiries and provided accurate information about products and services.
- Maintained knowledge of company policies to ensure compliance and support customer needs effectively.
- Utilized customer relationship management (CRM) software to document interactions and track issues.
- Collaborated with team members to resolve customer concerns and enhance service delivery.
- Adapted quickly to changing situations, providing timely support in a fast-paced environment.
- Conducted follow-up communications to ensure customer satisfaction and address unresolved issues.
- Supported training initiatives for new staff, sharing insights on best practices in customer service.
- Demonstrated strong problem-solving skills by identifying solutions for common customer challenges.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma
Moises E. Molina
Dallas, TX05.2000
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Certification
TABC
Food Handling
Timeline
Bartender
Trail Master Drive- Dickie's Arena
01.2022 - Current
Bartender
Legends Hospitality LLC
07.2021 - Current
Server/ Bartender
Delawarenorth
03.2021 - Current
Customer Service Representative
Methodist Medical Center
03.2005 - 03.2024
Diploma
Moises E. Molina
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