Rosemary Crisp
Centennial Bank
Spring Hill,FL
28
years of professional experience
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Work History
Customer Service Representative
1 Month- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed account updates and transactions accurately, ensuring compliance with banking regulations.
Cardiac Monitor Technician
1 Year 1 Month- Implemented best practices while performing diagnostic tests such as EKGs, stress tests.
- Observed monitor screens for any abnormal heart rhythms or irregularities that need attention by a physician or nurse.
- Responded quickly to changes in a patient's condition and notified physicians as needed.
Personal Banker
2 Years 5 Months- Developed relationships with customers through timely follow-up, sound advice, and quality service.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
Universal Banker II
11 Months- Maintain responsibility for cash drawer while following proper balance procedures
- Maintain knowledge of products, fees and policies
- Open and process consumer and business accounts
- Explore customer financial needs to recommend services and refer as needed
- Originate credit card applications with appropriate customer consent
Teller-Banker
1 Year- Performs all paying and receiving cash functions of the Branch
- Assists tellers in balancing cash drawers and locating cash discrepancies
- Orders cash for the Branch
- Back up Head Teller in all duties as necessary
- Responsible for account opening and servicing
Teller/Banker
19 Years 10 Months- Monitored and reviewed financial institution's security procedures and control access to vault
- Opened and maintained all new accounts
- Examined tellers reports of daily transactions for accuracy
- Ensured supply of money for financial institution's needs based on legal requirements and business demand
Customer Service Representative/Manager
19 Years- Managed cash stock and inventory balances accurately
- Responsible for counting money and coaching, training and teaching front service staff
- Prevented store losses using awareness, attention to detail and integrity
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
Education
High School Diploma
Skills
Client Relations
Account Management
Sales Negotiations
Team Collaboration
Relationship Development
Detail Oriented
Problem Solving
Cash handling
Branch operations
Timeline
Customer Service Representative
Centennial Bank
07.2026 - CurrentRead More
Cardiac Monitor Technician
Tampa General Hospital
06.2025 - 07.2026Read More
Personal Banker
Valley Bank
08.2022 - 01.2025Read More
Universal Banker II
Cadence Bank
09.2021 - 08.2022Read More
Teller-Banker
CenterState Bank
04.2020 - 04.2021Read More
Teller/Banker
Brank Banking and Trust
07.1999 - 05.2019Read More
Customer Service Representative/Manager
Publix Supermarket
01.1999 - 01.2018Read More
Clearwater High School
High School Diploma
Read More