Rosemary Ekemezie
Atlanta,GA
Summary
Detail-oriented professional with exceptional customer service skills. Experienced in managing operations and training teams to enhance customer experiences and satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Barista
The Westin Peachtree Plaza
09.2023 - Current
- Trained new baristas in beverage preparation and customer service techniques.
- Managed daily operations, ensuring efficient workflow and high-quality service standards.
- Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
- Developed specialty beverage recipes that enhanced customer experience and satisfaction.
- Provided exceptional customer service, resolving issues promptly to foster loyalty and repeat business.
- Collaborated with team members to create a positive work environment that promoted teamwork and efficiency.
- Streamlined processes for order taking and preparation, improving overall service speed during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Environmental Services Housekeeper
BDC Services
01.2022 - 08.2023
- Performed thorough cleaning and sanitization of assigned areas to uphold health standards.
- Operated industrial cleaning equipment to efficiently maintain facility cleanliness and safety.
- Trained new staff on cleaning protocols, safety procedures, and equipment usage.
- Monitored inventory of cleaning supplies and reported shortages to ensure continuous operation.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
In-Room Dining Server
Ritz Carlton Hotel
08.2017 - 11.2018
- Delivered prompt and courteous in-room dining service to enhance guest satisfaction.
- Coordinated meal orders with kitchen staff to ensure timely and accurate delivery.
- Maintained cleanliness and organization of service areas to uphold hygiene standards.
- Assisted guests with menu selections, providing detailed descriptions of dishes and beverages.
- Managed payment transactions efficiently, ensuring accuracy in billing processes.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Adhered to strict hygiene standards, minimizing risk of contamination or foodborne illness incidents.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Verified accuracy and quality of orders before delivery.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Restocked supplies to keep team efficient and ready for guests' orders.
Customer Experience Management Personnel
Sterling Bank Nig. PLC
02.2012 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Arts - English And Literary Studies
Olabisi Onabanjo University
Ogun State, Nigeria06-2008
Skills
- Effective time management
- Approachable demeanor
- Detail-oriented approach
- Team player
- Exceptional customer service
- Professional demeanor
- Excellent math skills
- Proficient in task management
Timeline
Barista
The Westin Peachtree Plaza
09.2023 - Current
Environmental Services Housekeeper
BDC Services
01.2022 - 08.2023
In-Room Dining Server
Ritz Carlton Hotel
08.2017 - 11.2018
Customer Experience Management Personnel
Sterling Bank Nig. PLC
02.2012 - 12.2016
Bachelor of Arts - English And Literary Studies
Olabisi Onabanjo University