Rosemary Elia
Macomb
Summary
Customer service associate with 10 years of experience providing friendly and efficient service to customers while maintaining an organized and efficient office environment. Customer service manager with 10 years of proven experience providing excellent customer service. Proven track record of managing daily operations, including office procedures, equipment maintenance, and patient records Ability to follow through with promises and easily adapt to changes in business need
Overview
21
21
years of professional experience
Work History
Nutritional Food Service
Anchor Bay School District
10.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Receptionist/Front Desk Manager
Hoover Collision
08.2018 - 01.2022
- Answering phone calls, following up on customer claims. maintaining a clean office stocking back room. Helping walk-in customers, answering questions about car needs.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
Customer Service Representative/Team Lead
AT&T Premium Retailers/Cellular repair center
01.2005 - 10.2012
- Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Education
Highschool - undefined
Warren, MI05.2005
Skills
- Customer service, Communication skills, Guest services, Typing, Microsoft office, Front desk, Supervising experience, Sales, Microsoft word, Cash handling, Cash handling, Computer skills, Windows, Leadership
Languages
English, Arabic
Timeline
Nutritional Food Service
Anchor Bay School District
10.2025 - Current
Receptionist/Front Desk Manager
Hoover Collision
08.2018 - 01.2022
Customer Service Representative/Team Lead
AT&T Premium Retailers/Cellular repair center
01.2005 - 10.2012