ROSEMARY GOMEZ
San Antonio,TX
Summary
High-energy Activity Coordinator and Manager with strong background in entertainment and recreational activities Work in high paced environments. Model excellent communication skills and strong ability to inspire people. Proven track record for sales and fundraising events. Confidentiality and trust and morals are of great importance . Work well under high pressure .Goal oriented . Manage large budgets for the business finances. . Organized in planning and leading activities for guests. Dedicated to teamwork and customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
23
23
years of professional experience
Work History
Activity Manager
American GI Forum NVOP
San Antonio, TX
05.2022 - Current
- Planned and facilitated special events .leader , mentor , for veterans.
- Assisted in budgeting tasks related to activity supplies, equipment purchases, and facility rentals. Budget all operations throughout facility and manage kitchen and purchase all supplies
- Managed inventory and ordered new supplies for activities when stock was running low.
- Commitment to help all homeless veterans
- Ordered catering and entertainment for all company events.
Client Support Specialist
American GI Forum NVOP
San Antonio , TX
05.2013 - 05.2022
- Resolved customer inquiries in a timely manner, exceeding service-level agreements.
- Maintained customer accounts and updated account information as needed. Assisted with rental payments on a monthly basis.
- Maintained all reports for the building , including electrical, plumbing, and purchased all licenses for the building such as food permit, elevator licenses, fire protection inspections and fire sprinkler, and maintained all reports to be accurate and up to date.
- Developed training materials for new team members related to customer service processes.
- Maintained Kitchen and food purchases and set up the menus for the residents. Walk through with the food inspectors to keep kitchen in 100% status.
- Provided feedback on areas where improvements were needed in order to enhance customer experience.
- Provided personal care and companionship to elderly clients in their homes.
- Assessed client needs on an ongoing basis and reported any changes to the supervisor or case manager promptly.
- Maintained accurate records of client progress notes regarding physical condition, medication administration and overall well-being.
Care Giver
Home Caring
San Antonio, TX
03.2008 - 04.2013
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Participated in team meetings regarding client progress or concerns raised by family members.
Center Director
Jenny Craig
San Antonio, TX
06.2003 - 03.2008
- Developed and managed annual operating budget for center.
- Conducted regular staff meetings to discuss department objectives and goals.
- Coordinated with other departments to ensure efficient operations within the center.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Collaborated with local organizations to promote services offered at the center.
- Planned special events such as seminars, workshops and conferences held at the center.
Executive Director
DHL Express
San Antonio, TX
02.2001 - 02.2003
- Developed and implemented strategic plans to ensure organizational growth and development.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Secured funding from public and private sources through grant writing activities or other fundraising efforts.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
Education
Food Handlers Manager - Safety Prevention in Kithchen
Food Safety Direct
San Antonio, TX02-2024
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ08.2023
Associate of Applied Science - Business Administration And Management
Palo Alto College
San Antonio, TX06-2021
Skills
- Program Development
- Activity Organization
- Volunteer Recruitment
- Team Management
- Excellent organizational abilities
- Organizational Skills
- Event planning background
- Goal Setting
- Time management abilities
- Professionalism
- Written Communication
- Adaptability and Flexibility
- Decision-Making
- Conflict Resolution
- Attention to Detail
- Self Motivation
- Time Management
- Multitasking
- Reliability
- Problem-Solving
- Budget Management
- Problem-solving abilities
Timeline
Activity Manager
American GI Forum NVOP
05.2022 - Current
Client Support Specialist
American GI Forum NVOP
05.2013 - 05.2022
Care Giver
Home Caring
03.2008 - 04.2013
Center Director
Jenny Craig
06.2003 - 03.2008
Executive Director
DHL Express
02.2001 - 02.2003
Food Handlers Manager - Safety Prevention in Kithchen
Food Safety Direct
Bachelor of Science - Business Management
University of Phoenix
Associate of Applied Science - Business Administration And Management
Palo Alto College
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