Rosemary Lerma
Mesquite ,TX
Summary
Dynamic professional with a service-oriented mindset and strong organizational skills, previously at Sunnyvale Cardiology. Proven ability to enhance workplace safety as a COVID-19 Screener at Frito-Lay Factory, effectively managing health screenings and promoting compliance with safety protocols. Tech-savvy communicator dedicated to fostering a secure and efficient environment.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
6
6
years of professional experience
Work History
Receptionist
Sunnyvale Cardiology
Sunnyvale, TX
01.2021 - Current
- Managed appointment scheduling for patients, ensuring optimal use of office time and resources.
- Cultivated a welcoming environment, enhancing patient experience through effective communication and support.
- Processed patient information accurately using electronic health record (EHR) systems to maintain data integrity.
- Streamlined front desk operations by implementing new procedures, improving workflow efficiency and reducing wait times.
- Trained new staff on office protocols and EHR systems, fostering a cohesive team environment.
- Collaborated with medical personnel to facilitate smooth patient flow during daily operations.
- Addressed patient inquiries promptly, resolving issues to enhance overall satisfaction and retention rates.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
COVID-19 Screener
Frito-Lay Factory
06.2020 - 12.2020
- Conducted health screenings for employees, ensuring compliance with COVID-19 safety protocols.
- Monitored and recorded temperature checks using infrared thermometers to identify potential health risks.
- Provided guidance on proper hygiene practices to promote a safe working environment.
- Assisted in the coordination of testing procedures, facilitating timely access to resources for staff.
Education
High School Diploma -
Ursuline Academy
Dallas05.2019
Skills
Organization skills
Time management
Data entry
Verbal and written communication
Appointment scheduling
Schedule management
Professional demeanor
Service-oriented mindset
Tech-Savvy
Customer/Client relations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Sunnyvale Cardiology
01.2021 - Current
COVID-19 Screener
Frito-Lay Factory
06.2020 - 12.2020
High School Diploma -
Ursuline Academy