Rosemary Lopez
Las Vegas,NV
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Bank of America
Las Vegas, NV
03.2017 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized effective questioning techniques to determine service needs and proficiently recorded information in electronic systems. Demonstrated strong problem-solving abilities in resolving challenging customer inquiries.
- Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
- Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
- Maintained confidentiality of customer information in compliance with privacy regulations.
Server Assistant / Busser
Morel’s French Steakhouse & Bistro – Palazzo Casino
Las Vegas
- Current
- Ensured customer satisfaction by promptly greeting and offering water to guests alongside starter items
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Ensured clean tables by promptly clearing away any used dishes, silverware, or other debris
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained cleanliness of restaurant dining area throughout shift.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Observed tables to tend to guest needs and identify customer service opportunities.
Hostess
Morel’s French Steakhouse & Bistro – Palazzo Casino
Las Vegas, NV
01.2011 - 03.2017
- Engaged with customers upon arrival, providing a warm and friendly atmosphere.
- Assigned and directed guests to their designated seating areas.
- Demonstrate strong communication skills by presenting menus and giving a concise description of both the menu items and dining establishment.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Cocktail Server
Larry Flynt’s Club
01.2014 - 12.2014
- Delivered warm and friendly greetings to every guest
- Communicated with customers to take drink orders accurately.
- Maintained high standard of customer service through prompt delivery of beverages with a friendly attitude
- Developed rapport with regular customers to encourage repeat business.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Consistently achieved sales targets through promoting high-end drink options
- Implemented effective strategies to address customer feedback and ensure their satisfaction
- Maintained a clean and organized work space consistently.
- Efficiently manage cash register operations, ensuring accurate payment processing for customers paying in cash or using credit cards while strictly adhering to customer service and cash handling policies.
Education
High School Diploma -
Desert Rose High School
Las Vegas, NV01.2010
Skills
- Adaptive team player
- Detail Oriented
- Beverage Preparation
- Positive and professional
- High-volume dining
- Accurate Cash Handling
- Point of Sale (POS) system operations
- Food safety knowledge
- Problem-solving capabilities
- Quality Control
Timeline
Customer Service Representative
Bank of America
03.2017 - Current
Cocktail Server
Larry Flynt’s Club
01.2014 - 12.2014
Hostess
Morel’s French Steakhouse & Bistro – Palazzo Casino
01.2011 - 03.2017
Server Assistant / Busser
Morel’s French Steakhouse & Bistro – Palazzo Casino
- Current
High School Diploma -
Desert Rose High School
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