Rosemary Lozano
Grand Prairie,United States
Summary
Dynamic Inside Sales Representative with a proven track record at Control Products Corporation, excelling in customer service and relationship management. Leveraged product knowledge to enhance client satisfaction and foster trust, resulting in increased repeat business. Skilled in data entry and CRM systems, ensuring compliance and accuracy in all transactions.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Control Products Corporation
08.2023 - 06.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication via email
- Managed of high-value accounts, ensuring they received exceptional service.
- Cultivated deep understanding of product features to answer questions and overcome objections
- Completed accurate order entry and data verification.
- Ensured compliance with company policies when handling sensitive customer information during the order entry process.
- Maintained up-to-date knowledge of product offerings to provide accurate information for customers and internal teams.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Administrative Assistant / Receptionist
Koetter Fire Protection
03.2021 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Mortgage Loan Processor
Deval LLC
04.2017 - 05.2018
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Communicated with originator and applicant concerning progress of loan file.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Sales Customer Support Specialist
XL Parts
04.2016 - 03.2017
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Supported team members during peak times, balancing workload within the department efficiently.
- Streamlined order entry processes by implementing efficient data management techniques.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
- Developed strong relationships with key accounts, providing personalized service while managing their orders seamlessly from start to finish.
Skills
- Customer service and support
- Attention to detail
- Product knowledge
- Email and phone etiquette
- Data entry
- Interpersonal communication
- Relationship management
- CRM proficiency
- Cold calling expertise
- Goal setting
- Payment processing
- Verbal and written communication
- Cold calling
Timeline
Inside Sales Representative
Control Products Corporation
08.2023 - 06.2025
Administrative Assistant / Receptionist
Koetter Fire Protection
03.2021 - 04.2022
Mortgage Loan Processor
Deval LLC
04.2017 - 05.2018
Sales Customer Support Specialist
XL Parts
04.2016 - 03.2017
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