Rosemary Patterson
Clayton,NC
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
9
9
years of professional experience
Work History
Patient Registration Representative
WakeMed Health
Fuquay-Varina, NC
07.2024 - Current
- Gather demographic and insurance information to register patients for medical appointments.
- Verify insurance coverage to confirm coverage for necessary medical services.
- Image and scan patient and registration documentation into electronic patient records.
- Demonstrate adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Handle incoming referrals from the VA Community Care Program, ensuring accurate processing.
- Manage and resolve work queues for both pre-registration and post-registration tasks.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepare patient charts before visits to facilitate easy access to relevant information for the healthcare providers.
- Follow up on missed appointments with patients to reschedule, and promote continuity of care.
- Process point-of-service payments with precision and attention to detail.
Clinical Technician Team Lead
Duke Health
Durham, NC
05.2016 - 07.2024
- Perform a variety of routine and specialized procedures.
- Communicate in a professional and courteous manner with patients, family, and other medical personnel as necessary.
- Research, resolve, and respond to lab problems.
- Obtain information for laboratory records, and explain procedures.
- Assist with word processing, miscellaneous office tasks, and maintaining office records.
- Participate in the development of new procedures, techniques, and equipment.
- Assist in training new personnel, and provide technical assistance to new employees. Review work assignments for phlebotomy team members. Conduct annual employee competency assignments.
- Help with scheduling and maintaining the phlebotomy staff schedule, and time-off requests.
- Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
- Utilize various hospital information systems.
Education
Certificate - Medical Billing And Coding
Piedmont Community College
Roxboro, NC05-2024
Certificate of Technical Studies - Phlebotomy
Triad Tech
Huntington, WV05-2006
High School Diploma -
Bluefield
Bluefield, WV06-2001
Skills
- Strong interpersonal skills
- Professionalism and ethics
- Multitasking capacity
- Adaptable and flexible
- Office reception
- Professional demeanor
- Teamwork and collaboration
- Patient health information Access
- Maintain records
- Medical office procedures
- Appointment setting
- Health insurance processing
- Appointment scheduling
- Electronic recordkeeping
- Medical terminology
- Data entry proficiency
Timeline
Patient Registration Representative
WakeMed Health
07.2024 - Current
Clinical Technician Team Lead
Duke Health
05.2016 - 07.2024
Certificate - Medical Billing And Coding
Piedmont Community College
Certificate of Technical Studies - Phlebotomy
Triad Tech
High School Diploma -
Bluefield