NICOLLETTE HARRIS
Racine,WI
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
R1RCM
05.2025 - Current
- Greet patients and visitors professionally and register them for emergency room visits, appointments, and procedures.
- Collect and accurately enter patient demographics, medical history, and insurance information into the system.
- Verify insurance coverage, eligibility, and benefits, and explain policies to patients.
- Collect copays, deductibles, and other payments, and maintain the accuracy of the cash drawer.
- Answer phone calls, provide information, and assist patients with questions.
- Actively respond to emergency situations.
- Ascension All-Saints Hospitals
Program Coordinator
Focus On Community
11.2022 - 05.2025
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Educator
Girls Inc.
07.2022 - 08.2023
- Build relationships and communicate with parents to provide the best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Early Head Start Teacher
Acelero Learning
07.2019 - 05.2022
- Provided ongoing professional development for staff members by leading workshops on best practices in early childhood education settings.
- Increased students' social-emotional development with age-appropriate activities focusing on empathy, self-regulation, and cooperation.
- Collaborated with colleagues to develop cross-curricular projects that connected subject areas, fostering deeper understanding for students.
- Established a nurturing learning environment where children felt safe, supported, and motivated to learn.
Receptionist
Ridgewood Care Center
04.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Lead Teacher
Bright Beginnings Childcare Center
04.2016 - 04.2019
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Education
Associate in Arts and Science - Liberal Arts and Sciences
University of Wisconsin Parkside
Kenosha, WI12.2024
Skills
- Patient registration
- Electronic health records
- Insurance verification
- Payment collection
- Customer service
- Healthcare compliance
- Data Entry
Certification
- Mental Health First Aid, 06/01/24
- Administrator Credential Certificate, 08/01/23
- Child Development Associate Certificate, 04/01/22
- LifeSkills Training Program, 01/01/23
Timeline
Patient Registration Representative
R1RCM
05.2025 - Current
Program Coordinator
Focus On Community
11.2022 - 05.2025
Educator
Girls Inc.
07.2022 - 08.2023
Early Head Start Teacher
Acelero Learning
07.2019 - 05.2022
Receptionist
Ridgewood Care Center
04.2018 - 05.2019
Lead Teacher
Bright Beginnings Childcare Center
04.2016 - 04.2019
Associate in Arts and Science - Liberal Arts and Sciences
University of Wisconsin Parkside